receptionist and admin assistant
Impressive Ladies Salon and Spa Club
Total years of experience :7 years, 0 Months
Respond to customer inquiries via Face to face phone, email, and live chat, addressing concerns and providing solutions in a courteous and professional manner.
Process orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction and retention. Collaborate with cross-functional teams to resolve complex issues and escalate unresolved matters to appropriate departments.
Maintain thorough knowledge Of company products and services to effectively assist customers and promote upselling opportunities.