Emilando Bautista

In this role, I am responsible for providing legal support to the legal team in
the Philippines. My role involves ensuring legal compliance, supporting the
organizations regulatory permits compliance and coordinating with external
counsel.
Description:
• Support the organization in obtaining and maintaining regulatory
permits and licenses, ensuring compliance with relevant regulations.
• Coordinate with external counsel and regulatory authorities to address
legal matters and ensure comprehensive legal support.
• Support the corporate secretary in duties including preparing and
maintaining corporate records, minutes of meetings, and resolutions.
• Schedule, organize and maintain minutes of meeting for shareholders
and the board of directors, ensuring compliance with legal and
regulatory requirements.

As the Service Leader for Kyndryls Quote to Cash (Q2C) Organization, I am
responsible for managing the contract management business unit supporting
Australia and New Zealand.
• Lead and supervise a global team of associate directors, senior
managers, contract managers and associates responsible for the full
life cycle of contract management.
• Develop and implement standardized procedures for contract
evaluations, negotiations, and compliance monitoring.
• Liaise with legal, procurement, and financial departments to ensure
contracts align with organizational policies and objectives.
• Oversee a portfolio of over multiple contracts worth millions,
spanning multiple sectors including technology, healthcare, and
government.
• Monitor contract performance metrics, conducting quarterly reviews
to assess effectiveness and identify opportunities for improvement.
• Provide strategic advice and support to senior leadership on
contract-related matters, including risk assessment and mitigation.
• Drive continuous improvement initiatives to enhance contract
management processes and increase operational efficiency.
• Collaborate with stakeholders to resolve contract disputes and
issues, ensuring timely and satisfactory outcomes.

As the Squad Leader for IBMs Quote to Cash, I am responsible for leading a
global team responsible for Transition, Data Analytics and Automation.

Description:
• Lead and supervise a global team of senior managers, transition
managers and data scientist/analyst.
• Oversee account transition and resource management in an
outsourced environment for multiple sites.
• Support transition leaders during governance and meeting cadence
with accounts and cross-functional account teams.
• Ensures compliance of internal and external policies on commercial
contracts.
• Conducts monthly and quarterly business review with executives.

As the Tower Leader for IBMs Global Technology Services IS-RFS, I am
responsible for the Infrastructure Services - Strategic Outsourcing - North
America operations in the Philippines. This responsibility includes a.) Finance
(Budget Forecast and Expense Management), b.) Contract Management c.)
Organizational Development d.) Talent and Leadership Development e.)
Innovation and Transformation
Description:
• Manage the GTS-IS RFS North America organization in the
Philippines.
• Lead and supervise a team of Senior Operation Managers and Senior
Account/Program Managers.
• Overall in-charge of the day-to-day operations of the tower.
• Oversee account and resource management in an outsourced
environment.
• Implement cost savings initiatives for the organization.
• Responsible for the organizations financial recovery through billable
claimed hours.
• Ensures compliance of internal and external policies on commercial
contracts.
• Monitors team performance and develop staff potentials.
• Conducts monthly and quarterly business review with brand
executives.

As the Manager for Quality Assurance for IBM, I am responsible for the
Internal Quality Process for STS North America and Asia Pacific operations in
the Philippines. I provide leadership and direction to the quality assurance
team composing of Quality Managers and Senior Quality Analysts.

Description:
• Manage a team of Quality Managers and Senior Quality Analysts.
• Lead the Quality Team supporting an organization of 800+ FTE
across 5 Lines of Business (LOBs).
• Conduct quality reviews with clients, stakeholders, and executives,
providing insights and recommendations to enhance service quality.
• Implement process simplification and automation initiatives to drive
increased client satisfaction and operational efficiency, resulting in
measurable performance improvements.
• Develop and integrate quality findings into comprehensive
personnel training and development programs, enhancing team
capabilities and performance.
• Ensure compliance with internal and external quality policies as
defined in the Master Service Agreement (MSA), reducing risk and
maintaining regulatory standards.

• Drafted and managed addendum contracts, Statements of Work,
Work Orders, Change Orders, and Project Change Requests for US
based clients, ensuring accuracy and compliance with client
requirements.
• Executed Project Management Office (PMO) functions, including
Issue and Risk Management, Change Management, Document and
Reporting Management, and Vendor & Cost Management, to support
seamless project execution.
• Performed complex contract costing and pricing, ensuring financial
viability and alignment with business objectives.
• Ensured compliance with internal and external policies on
commercial contracts, reducing risk and maintaining regulatory
standards.
• Conducted monthly and quarterly business reviews with account
executives to evaluate contract performance and identify
opportunities for improvement.
• Prepared and presented regular and ad hoc reports, presentations,
and documentation to senior management and stakeholders.
• Reviewed and analyzed solution documents to ensure they met
project specifications and client expectations.
• Facilitated training sessions for team members on contract
management best practices and compliance requirements.
• Collaborated with cross-functional teams, including legal, finance,
and procurement, to resolve contract-related issues and enhance
overall contract management processes.

• Organized and conducted Account Management trainings.
• Identified key performance indicators for staff appraisals.
• Conducted interviews and assessment for applicants.
• Drafted, reviewed and analyzed Service Level Agreements (SLA) for
clients.
• Created tools to monitor and analyze sales cycle/progress
• Increased monthly transactions by US$35, 000 in the first six months
• Drafted, reviewed and analyzed business proposals.
• Initiated Customer Relationship Management program.
• Delivered core training for customer support.
• Conducted due diligence on clients and potential partners.
• Involved in product management and development.

• Created tools to streamline operation process and reduce error rate.
• Identified key points in operations that requires restructuring
• Developed business leads and contacts for marketing
• Added 41.66% to current client pool in the first 6 months.
• Drafted, reviewed and analyzed business proposals.
• Drafted, reviewed and analyzed Service Level Agreements (SLA)
• Conducted client meetings to ensure SLA matrices are met by
operation.
• Developed branding and strategic marketing on services.
• Created process improvements documentation to increase efficiency
output.
• Conducted trainings and evaluations to staffs and new hires.
• Developed operational system that resulted to decreased error rate
on reporting.
• Initiated policies that reduced operational cost by US$800 a month
or US$9, 600 annually.
• Driven quality assurance level to a six sigma rate.

• Supervised and managed a team of managers across Asia Pacific.
• Increased sales revenue by 60.70% from date appointed
• Revenue reached a year high of PHP 21, 846, 626 (US$436, 933) for
the month of November.
• Drafts and Revises Contracts and Service Level Agreements (SLA).
• Monitors invoices and billing for 249 clients across East Asia Pacific.
• Conducts Quarterly Business Reviews (QBR) for different clients.
• Provides client reports indicating business performance based on
KPIs.
• Analyzes raw MIS data and provide process improvements to meet
SLA.
• Conducted training / Interview and assessment to prospect Client
Managers.
• Provides business updates and current market trends to Client
Managers / Business Development Manager and Clients.
• Conducts up training to client managers on new products and
services.
• Developed process improvements for client managers.
• Analyzed current process and make necessary adjustment to induce
a