CEO/Founder
OSC Optimal Solutions Council
Total des années d'expérience :25 years, 11 Mois
As a Maxwell Leadership Certified Coach, Teacher and Speaker, I assist my customers in achieving their business goals by understanding their needs, developing best analysis methods, defining ways to success and sustainability, providing the detailed feasibility studies as a guide to their achievements related with Hospitality and Food & Beverage Industry with 20+ years of national & international industry expertise.
Conducted the TNA (training Need Analysis) for our operational countries and set the needed courses to cover the special needs for every country.
Trained and coached a team of 400+ employees in UAE and Lebanon.
Achieved a high customer satisfaction and quality standards, the result were reflected by significantly decreasing the customer complaints reaching 0.32% from the total transactions.
Achieved two new countries opening, La Fayette Gourmet (UAE) and Monoprix (Syria) through proper staff training and implementation of operations standards.
• Responsible for the purchases of the company (food and non-food)
• Negotiating and Controlling prices and suppliers
• Responsible for the logistics operations
• Vehicles control (Maintenance scheduling and planning)
• Personnel planning and managing their day-to-day operations
• Functions routing and coordination
• Responsible for 5 outlets, every one includes Traiteur, Pastry, Bakery and Manouche (Lebanese Food)
• Responsible for the purchases of the Restoration Department (five outlets, central kitchen and a big production center for Rêve De Pain bakery).
• Responsible for the monthly inventory as well as the costing and the recipes.
• Responsible for managing and directing a team of 85 employees: their planning, day-to-day transactions, overall managing of this sector department.
• Cost controller
• Responsible for the purchases of the Store.
• Responsible for the monthly inventory as well as the costing and the recipes.
• Responsible for managing and directing a team of 55 employees: their planning, day-to-day transactions, overall managing of this Store.
• Responsible of the P&L statement.
• Responsible of the local store marketing.