Human Resources Coordinator
Finsbury Associates
Total years of experience :11 years, 0 Months
Reporting to the Director of Benefits, with direct line responsibility for 2 administrators, responsible for dealing with the day-to-day HR responsibilities and acting as the liaison point between the organisation and the employees. Also accountable for some aspects of recruitment, employee relations, HR administration and learning and development, in a multi-cultural and diverse office environment.
Key Responsibilities:
•Ensure the administrative team have clarity about their roles and responsibilities by providing leadership, oversight and guidance to them.
•Establish quantifiable and observable performance objectives for direct reports including KPI’s.
•Evaluate performance against established performance expectations.
•Successfully streamlined and led the implementation of administrative policies and procedures across the organisation resulting in improved efficiencies and easing of workflow within the HR Dept.
•Effectively collaborated with the wider HR team to ensure smooth daily HR operations.
•Utilised HR databases to review, input and keep track of employee information including tracking employee progress with respect to training initiatives.
Key Achievements:
•Led and managed the orientation/onboarding of new administrative employees into the organisation.
•Increased levels of employee satisfaction and motivation by successfully answering over 80% of employee queries on HR regulations and benefits.
•Recognised throughout the organisation as providing a valuable contribution to the organisation by being awarded the prestigious title of ‘Newcomer of the Year’ in 2018.
Reported to the Purser /Captain, duties whilst adhering to high standards of collaboration and professionalism included:
•Key Responsibilities:
•To be the first point of call for allocated business class passengers:
•To ensure passengers have an ‘award winning’ experience in line with corporate guidelines.
•Inform and educate passengers on any unforeseen circumstances.
•Ensure safety of passengers during take-offs, landing and emergencies.
•Assist the flight and ground crews.
•Deliver and maintain a safe and secure working environment.
•Conduct safety checks of aircraft equipment for safe flight.
•Deal with any complaints as the first point of contact.
•Administer first aid in medical emergencies and help sick passengers.
•Take action in event of emergencies on board.
•Key Achievements:
•Completed approx. 3500 hours of international and domestic flights within Boeing and Airbus, holding up to 500 passengers.
•Provided exceptional service to passengers, consistently earning recognition from flight crew and receiving positive feedback from passenger surveys.
•Operated long direct flights, received complimentary letters from customers-approximately 5 a year.
•Recognised for administering first aid on passengers in medical emergencies.
Reported to the EMEA Finance SAP Deployment Manager, responsible for managing, coordinating and overseeing the administrative activities related to planning, implementing, and evaluating projects in line with IBM’s goals and objectives.
Key Achievements
•Collaborated with senior project managers (globally) to compile reports on behalf of the senior management team on the status and progress of projects.
•Effectively created and maintained comprehensive project documentation, plans and reports.
•Chaired the weekly update and progress meetings ensuring all projects were on track and on schedule.
•Improved organisational efficiency through effective collaborations with key stakeholders to improve working processes and procedures.
Achieved First Class Degree