Emma Yorke

Desktop support at Alshaya

• United Arab Emirates - Dubai
• My current job since August 2013

Duties;
 Monitoring network performance to determine whether adjustments need to be made.
 Installing, configuration and troubleshooting network routers, switches, and security devices.
 Assisting the IT department with various IT-related upgrades, projects, and tasks.
 Quickly responding to network outages.
 Participating in Team Meetings as required. Provide technical leader-ship.
 Communicating technical information to IT staff members.
 Performing server backups and maintaining offsite tape storage.
 Maintaining infrastructure and desktop application licensing.
 Performing configurations backups and disaster recovery operations.
 Documenting network configuration and operational procedures.
 Administrating Windows and VMWare.
 Providing technical training to end users.
 Evaluating emerging network and security products and technologies.