Quality Assurance Coordinator
United Eastern Group
Total years of experience :4 years, 3 Months
• supporting the organization in ensuring compliance to various quality frameworks including Quality of Care Principles and ISO9001:2008 Quality Management Systems
• Perform gap Analysis and identify Quality problems in the processes and ensure continuous improvement.
• Has detailed understanding quality improvement, outcomes measurement, and statistical analysis.
• Assessed Quality performance through Retrieving and analyzing Quality Data to identify root causes.
• Responsible for conformance to regulatory requirements, contractual obligations, and corporate policy by the organization's quality improvement program.
• Provide recommendations regarding key performance indicators and enter data into the corporate KPI system and generate relevant reports.
• Provide operational support and project support as required, in particular the Outcomes Dashboard operational plan project.
• Work closely with the governing committees in the monitoring, review and issuing of policies and organizational procedures.
• Ensure that all project quality control documents such as project quality plans, inspection and test field QA/QC documents, Subcontractors QA/QHSE documents are in place, monitor and make sure results are recorded in a timely and organized fashioned.
• Ensure that customer complaints are reported on time been followed up immediately
• Analyses assess whether or not products/services are of the required quality through evaluating the process of operation and then offer recommendations of improvement. Companies rely on their skill to remain in complete compliance with regulations and quality standards.
• Benchmark, design and testing procedures with the project manager and other heads of departments for results and report to relevant senior management
• Design quality regulations and evaluate based on monitoring of data flow.
• Set and verified standards of quality and testing procedures
• Handle and resolve critical quality problems using research abilities.
• Hands-on experience with statistical data collection and quality administration.
• Administered the company privacy policy regarding data.
• Provided employees with relevant Quality Control training
• Provided Quality assurance training and prepared presentations for others in the department regarding issues of quality performance
• Deploy corporate QMS (Quality Management System)
• Work with QA/QC coordinators, technicians and operators
• Implement ISO, OSHA, GMPs (Good Manufacturing Practices).
• Expand quality control to whole supply chain (from supplier to distribution network)
• Introduce QFD (Quality Function Deployment) to the product development team
• Ensures development and implementation of ISO 9001 Quality Management System in the Unit and coordinates with Project QA/QC of QHSE progress in Projects
• Ensure that all project quality control documents such as project quality plans, inspection and test field QA/QC documents, Subcontractors QA/QHSE documents are in place, implemented, monitor and results are recorded in a timely and organized fashioned.
• Review and approval of Quality documentation submittals from suppliers and subcontractors.
• Provide a regular update to the operation Manager and Project Managers
• Responsible for monitoring and maintaining quality and compliance targets within all laboratory units(chemistry, microbiology, raw material processing) which are under the quality control department
• Monitoring production and auditing processes to ensure high standards of quality and Ensuring products comply with legislation and quality assurance codes and all QA Tests are carried out on time and in full.
• Delivering presentations to an audience of Manager Level within the business key Provide weekly and monthly reports to senior managers on performance
• Identify training needs and recommendations to improve customer experience. Keeping quality documentation up to date.
• Making sure that all QA records, data & information are available to managers. Arranging the repair of any QA / related equipment that is malfunctioning. Ensuring non-conforming products are identified and placed on restriction. Responsible for the review and update of the program quality plans Awareness of regulatory requirement and customer service expectations Ensuring activities in the quality plan are carried out.
• Coordinating the investigation of customer complaints, Preparing and analyzing information for the purpose of Management Review.
• Giving specialist quality assurance advice to the company departments as required.