Customer Service / Technical Support
Mediacom International LLC
Total years of experience :10 years, 3 Months
Customer Service / Technical Support
• Serves customers by providing product and service information; resolving product, service and technical problems.
• Attracts potential customers (walk-ins / calls) by answering product and service questions; suggesting information about other products and services.
• Resolves product / service / technical problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Sales and Marketing Coordinator/Supervisor
• Conducts initial screening / interview of merchandisers.
• Conducts training to merchandisers and retail outlet staff.
• Supervises merchandiser’s time and productivity.
• Responsible for the allocation of merchandisers to retail outlets.
• Responsible for prospecting and recruitment of agents and dealer networks.
• Plan and carry out marketing activities like public relations, sponsorship, survey, events, etc.
• Conducts effective market research, market analysis contributing effectively in accomplishment of target and to understand potential market opportunities.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Maintains daily records of shipments and invoices to see what products need to be replenished at the retail outlets.
• Maintains good working relationship with retailers.
• Responsible for collection of check payments from retailers.
• Prepares correspondence to be sent to retail outlets with regards to allocation of merchandisers.
• Prepares daily/monthly sales report and inventory reports.
Office Administrator - Abu Dhabi Branch Operations
• Coordinating office activities and operations to secure efficiency and compliance to company policies.
• Manage agendas /meetings /appointments etc.
• Manage phone calls and correspondence (emails, letters, packages etc).
• Create and update records and databases using system and spreadsheets.
• Develops and carries out an efficient documentation and filing system.
• Accounting of Daily, Weekly, Monthly Sales report using systems provided (iScala, Tally)
• Track stocks of office supplies and place orders when necessary.
• Drafts, formats, and prints relevant documents.
• Assist in purchase orders.
• Photocopies and files appropriate documents as needed.
• Proactively coordinate to head office the timely renewal of all Employment Visas and Labor Permits, and company related licenses.
• Assist the company and the employees with the visa arrangements in Embassies.
• Performs numerous administrative support activities for business heads.
• Takes and prepares minutes of meeting and correspondence.
• Prepares meeting agenda, reports, files, and other materials for meetings. Generate presentation or charts.
• Keeps track of employee’s annual leaves, sick leave forms, and timesheets.
• Date stamping incoming documents, letters, and faxes.
• Electronic filing of incoming and outgoing e-mails letters and faxes using Standard Filing System.
• Plans, organizes, and implements systems for efficient document processing of all communications, supplier documents or other internal or external documents.
• Making necessary arrangements to send out international documents / packages via courier companies.