إيمانويل Edem, IT Support/Web Admin

إيمانويل Edem

IT Support/Web Admin

RLTECH ICT & GLOBAL RESOURCES

البلد
نيجيريا - Port Harcourt
التعليم
دبلوم عالي, Electrical Electronics Engineering; Higher National Diploma in Electronics & Telecommunication
الخبرات
10 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 1 أشهر

IT Support/Web Admin في RLTECH ICT & GLOBAL RESOURCES
  • نيجيريا - Port Harcourt
  • أشغل هذه الوظيفة منذ ديسمبر 2023

I am currently working as an IT Support and Web Admin at RLTech ICT & Global Resources.
• Assisted users with IT-related issues and provided technical support
• Provided technical guidance and support to ensure user proficiency in the use of IT applications
• Installed, configured, and maintained IT systems and hardware, ensuring optimal performance and reliability
• Developed a mobile-first approach to website design, ensuring optimal user experience on mobile devices
• Developed a mobile version of the website that improved usability on mobile devices
• Utilized web technologies to create dynamic content that increased user engagement and satisfaction
• Collaborated with developers to ensure that websites were compatible with the latest browsers and devices
• Designed aesthetically pleasing and user-friendly websites that increased user engagement by 50%
• Developed a process for tracking customer issues and their resolutions, resulting in improved customer support processes
• Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders

Facility Manager في MULTICHOICE NIGERIA LIMITED.
  • نيجيريا - Port Harcourt
  • أشغل هذه الوظيفة منذ فبراير 2022

including cleaning, parking, security, and IT infrastructure.
• Implemented data-driven space utilization analysis, leading to a 25% reduction in real estate costs and increasing productivity by optimizing the layout and design of work areas.
• Drive facility performance improvements by implementing cost-reduction and eficiency enhancing strategies, while leading cross-functional staf teams.
• Maintain facility excellence through diligent upkeep and proactive maintenance schedules.
• Swiftly address and resolve emergencies, coupled with astute budget management.
• Ensure strict adherence to compliance standards and government regulations within the facility.
• Proactively plan for future facility needs, directing renovations and refurbishments to support business growth.

Assistance ICT Manager and Classroom Teacher في BISHOP FITZGIBBON MEMORIAL SECONDARY SCHOOL.
  • نيجيريا - Port Harcourt
  • يناير 2021 إلى فبراير 2022

NATIONAL YOUTH SERVICE CORP (NYSC)
Assistance ICT Manager and Classroom Teacher Jan. 2021 - Feb. 2022
• Streamlined data management for over 100 students, ensuring accurate and eficient record keeping.
• Led a team of 21 across six classes to efectively manage and resolve issues with Computer-Based Testing (CBT) software.
• Pioneered the implementation of a CBT program, significantly contributing to a 50% increase in student enrollment within six months.
• Developed and executed training and peer-mentoring initiatives for a cohort of over 25 students in 2021.
• Modernized and optimized legacy CBT software code, doubling usability and performance.
• Initiated and managed a school blog, facilitating e-learning for minors and integrating 10 new students into the system.
• Achieved rapid promotion in just 6 months, recognizing exceptional performance and substantial contributions to organizational growth.
• Compiled data for 100+ students, enhancing record accuracy
• Trained 21 staf in CBT troubleshooting, optimizing class operations

Maintenance Engineering & Computer Operation في JeNET SYSTEMS LIMITED
  • نيجيريا - Port Harcourt
  • يوليو 2015 إلى ديسمبر 2020

• Orchestrated a specialized training program for a 21-member cross-functional team, encompassing 6 sessions, to efectively troubleshoot Computer-Based Training (CBT) software.
• Spearheaded a 4-person team in the seamless installation and configuration of computer hardware, software, systems, network printers, and scanners.
• Demonstrated a strong commitment to service excellence by promptly addressing service issues and requests, achieving a 50% response rate.
• Delivered comprehensive technical support to a corporate staf of 8-15 employees, ensuring optimal system performance.
• Orchestrated the successful overhaul of 5 power generators, optimizing performance and ensuring uninterrupted power supply; decreased downtime by 40% and increased energy output by 15%.
• Resolved 50% of service issues promptly
• Supported 8-15 employees with tech help

Power Station Technician في SUNNEX & CO INTERNATIONAL (SHELL IA) SPDC, PORT HARCOURT
  • نيجيريا - Port Harcourt
  • يناير 2014 إلى فبراير 2015

• Delivered expert technical support to over 20 personnel, enhancing operational eficiency.
• Spearheaded a housekeeping initiative, mentoring 5 staf members to maintain substation excellence.
• Played a pivotal role in the successful overhaul of 5 power generators, ensuring peak performance.
• Diligently monitored and documented daily readings of 5 generators over a year, ensuring reliability and consistency in power output.
• Aided 20+ staf with tech support
• Improved 5 stafs substation upkeep
• Overhauled 5 power generators
• Tracked daily readings for a year

الخلفية التعليمية

دبلوم عالي, Electrical Electronics Engineering; Higher National Diploma in Electronics & Telecommunication
  • في Akanu Ibiam Federal Polytechnic, Unwana
  • أبريل 2019
دبلوم, Electrical/ Electronics Engineering; National Diploma
  • في Heritage Polytechnic
  • نوفمبر 2013
الثانوية العامة أو ما يعادلها, West African Examination Council (WAEC)
  • في BRAIN BUILDERS INTERNATIONAL GROUP OF SCHOOLS
  • يونيو 2010
الثانوية العامة أو ما يعادلها, First School Leaving Certificate (FSLC)
  • في ST. MARY PRIMARY SCHOOL, CALABAR
  • يوليو 2000

Specialties & Skills

Technician
Electrician
IT Technical Support
Engineering
Facility Operations
INSTALLATION
TECHNICAL SUPPORT
COMPUTER HARDWARE
RELIABILITY
DATA MANAGEMENT
OPERATIONS
PROACTIVE MAINTENANCE
TROUBLESHOOTING (PROBLEM SOLVING)
CUSTOMER RELATIONS
MICROSOFT OFFICE
TELEPHONE SKILLS
TROUBLESHOOTING
ADOBE PHOTOSHOP

اللغات

الانجليزية
متوسط

التدريب و الشهادات

Fire Risk Awareness and Prevention Training (تدريب)
معهد التدريب:
Hybrid HSE
تاريخ الدورة:
March 2024
المدة:
6 ساعات

الهوايات

  • Singing