Emmanuel Godwin

• Managed end-to-end relationships with mentors and stakeholders, ensuring consistent high-quality service
delivery across multiple accounts.
• Resolved complex customer escalations with professionalism, achieving measurable improvements in
stakeholder satisfaction scores.
• Coordinated cross-functional teams to streamline operational processes, reducing response time for
service requests.
• Maintained accurate data records and monitored service workflows using CRM platforms.
• Developed customer-focused solutions that balanced quality standards with operational efficiency.

• Delivered omnichannel customer support (voice and digital) for a major US retail client, managing product
inquiries, order management, billing issues, and escalations.
• Consistently recognised as a Top Performer; received multiple Rewards & Recognition awards for
outstanding service quality.
• Maintained high CSAT (Customer Satisfaction) and Quality scores, exceeding team benchmarks quarter
over-quarter.
• Personalised customer interactions to improve experience and loyalty, while adhering to service level
agreements (SLAs).
• Collaborated with cross-functional internal teams to ensure timely and effective issue resolution.