Emmanuel Lotho

Provided high-level executive support to US-based agency leadership, managing calendars, inboxes, client scheduling, and
daily operational priorities.
Acted as a strategic partner to executives by preparing performance reports, tracking KPIs, and monitoring sales pipelines.
Led business development initiatives including outbound prospecting, lead qualification, and follow-up strategies to drive policy
conversions.
Managed CRM systems to track live transfers, licensed agent assignments, and policy status updates.
Implemented structured follow-up systems to convert warm leads into long-term retained clients.
Coordinated with licensed agents and cross-functional teams to ensure seamless client onboarding and service delivery.
Maintained strict confidentiality and compliance with US insurance operational standards.

Managed high-value US corporate accounts, overseeing the full client lifecycle from acquisition to retention and expansion.
Developed and executed growth strategies that increased account revenue and improved long-term contract renewals.
Delivered executive-level reporting and forecasting analysis to leadership, supporting data-driven decision-making.
Built strong C-level and stakeholder relationships to ensure service alignment and client satisfaction.
Identified upsell and cross-sell opportunities, contributing to multimillion-dollar revenue growth.
Collaborated with operations, recruitment, and finance teams to ensure SLA adherence and performance excellence.

Managed US financial service accounts with strict SLA and compliance requirements.
Led performance monitoring initiatives to ensure service quality, retention, and operational excellence.
Introduced workflow automation improvements that reduced operational costs and increased efficiency.
Served as primary escalation point for complex client concerns, protecting account retention.
Mentored junior team members to elevate productivity and service standards.

Acquired and onboarded high-value F&B merchants through strategic prospecting and contract negotiation.
Managed top-performing merchant portfolios, driving revenue growth and increased platform visibility.
Designed data-driven promotional campaigns that boosted merchant order volume and market share.
Conducted performance reviews with partners to optimize sales strategies and retention.
Recognized as Top Performer for exceeding aggressive sales and onboarding targets.

Delivered high-quality customer and technical support for US clients while consistently exceeding KPIs.
Supported sales teams with quotes, order processing, CRM documentation, and follow-up coordination.
Managed high-volume inbound and outbound calls with strong conversion and resolution rates.
Resolved escalated concerns through cross-functional collaboration, improving customer loyalty.
Maintained accurate records to support reporting and compliance standards.