Guest Representative
Abu Dhabi Film Festival
Total years of experience :10 years, 5 Months
Supervised 15 volunteers during film screenings at Emirates Palace in Abu Dhabi during film festival. Dealt with diverse customer needs, concerns and questions. Worked collaboratively with Security during Opening Night while ensuring guests were pleased with their experience. Resolved guest problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best resolution to solve the problem, expediting correction or adjustment and following up to ensure customer resolution.