WAITER
Royalton Hotel
Total years of experience :6 years, 9 Months
a warm welcome to customers
•Describe meal to customers and help in the choice of meal.
•Check regularly with guest to make sure that they are enjoying their meal.
•Providing product or service information to assist customers in making a good decision about a product to buy.
•Take immediate and necessary action to resolve any complain.
•Attracting potential customers by answering product and service questions; suggesting information about other products and services.
•Serve customers their choice of meal
customers and hand over the menu to them
•Serving dishes to customers at the table
•Using Customers data to focus on resources in improving performance.
•Opening Customer’s accounts by recording account information.
•Set tables with clean linen or place mats, cutlery, and glasses.
•Acquiring in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
•Answering telephone calls and making the appropriate transfers.
•Talk to guess about the menu and drinks and recommend combinations.
•Analyzing records of customer’s inquiries, purchases, service requests and complaints to identify trends.