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Emmar Napilan, Sales Executive

Emmar Napilan

Sales Executive·Emirates Islamic Bank PJSC

United Arab Emirates

Bachelor's degree, Nursing

Work experience

Total years of experience: 20 years, 5 months

Sales Executive

August 2015 - Present

Emirates Islamic Bank PJSC

Abu Dhabi, United Arab Emirates

August 2015 - Present

Job Profile:

• Offers credit cards and personal finance/loans
• Research new business prospects and pitch the companies with our own bank product
• Conduct daily calls and make appointments with new businesses and existing companies.
• Develop prospect lists for additional recruiting such as office visits
• Establish a good relationship with major corporate customers and clients
• Identify possible sales opportunities and generate new business for the company
• Ensure appropriate and timely delivery of service and products
• Exceed regular goals and monthly target

Company industry:
Banking
Job role:
Sales

Relationship Officer

March 2015 - June 2015

Reem Finance PJSC

Abu Dhabi, United Arab Emirates

March 2015 - June 2015

Job Profile:

• Promotion of Personal Loan (PDC), Credit Card and Insurance
• Ensure full awareness of products provided and constantly updated on changes and amendments of product features, procedures and processes
• Promote bank products by providing consistent, accurate and transparent information to customers
• Achieve and exceed sales targets assigned and contribute to the overall achievement of the team
• Establish a good relationship with major corporate customers and clients
• Identify possible sales opportunities and generate new business for the company
• Analyze potential loan markets and develop referral networks in order to locate prospects for loans
• Provide daily report of clients interfaced and touch based through telephone conversation
• Ensure to reach and exceed the monthly deliverables

Company industry:
Banking
Job role:
Sales

Relationship Officer

July 2014 - November 2014

Dunia Finance LLC

Dubai, United Arab Emirates

July 2014 - November 2014

Job Profile:

• Offer cash, car and corporate loans to clients
• Meeting with applicants to obtain information for loan applications and to answers questions about the process
• Analyze applicants’ financial status, credit, property evaluations to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available as well as the terms of those services
• Obtain and complete copies of loan applicant’s credit histories, corporate financial statements and other financial information.
• Review and update credit and loan files
• Review loan agreements to ensure that they are complete and accurate according to company policy.
• Compute payment schedules.
• Stay abreast of new types of loans and other financial services and products in order to better meet customer needs.
• Handle customer complaints and take appropriate action to resolve them.
• Work closely with clients to identify their financial goals and to find ways of reaching the identified goals.
• Confer with underwriters to aid in resolving mortgage application problems.
• Negotiate payment arrangements with customers who have delinquent loans.
• Market bank products to individuals and firms promoting bank services that may meet customers’ needs.
• Ensure to reach target quota set for the month

Company industry:
Banking
Job role:
Sales

Area Sales Supervisor

January 2013 - May 2014

King Pharmacy and Enterprise

Philippines

January 2013 - May 2014

Job Description:
• Manage four (4) chains of pharmacy (drugstore with medical supplies) and ensure the highest professional standards of counter prescribing and Medicine Protocol Implementation
• Ensure that branch is open for trading and dispensing of prescriptions during the registered opening hours and pharmacist is on the premises at all times throughout their contracted working hours, to provide pharmacy services
• Ensure all stock and cash procedures are understood and adhered to by all staff
• Ensure that the training and development needs of all staff are assessed and that appropriate training and guidance is given
• Achieve and exceed sales target as per company’s guidelines and policy

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Senior Product Specialist / Customer Service Representative

April 2009 - December 2012

Johnson and Johnson Medical, Philippines

Philippines

April 2009 - December 2012

Job Profile:

• Regular market visits, establish direct contact with end-users, purchasing officers and key decision makers to promote, recommend and purchase products.
• Open new accounts for hospitals and independent retail outlets and Increase direct sales to hospitals, pharmacy chains, grocery and supermarkets.
• Promote company’s brand (One Touch Blood Glucose Device) to healthcare practitioners (doctors) and make products available at retail outlet (drugstores)
• Promote a broad range of products used in the baby care (J&J baby powder, tip to toe, bedtime and fragrance free baby lotion, etc), skin care (Clean & Clear, Neutrogena, Aveeno, etc), oral care (Listerine, Listerine whitening, etc), wound care (Band-aid, Bengay, etc) and women’s health care fields (Modess, etc), as well as nutritional (Splenda, Benecol, etc) and over-the-counter pharmaceutical products, and wellness and prevention platforms.
• Generate effective sales presentations, communications and reporting.
• Plan marketing strategies to increase sales and productions
• Ensures opening of new accounts in the area to increase sales productions and negotiate bookings and orders of clients and closing the deals.
• Deliver excellent customer and after-sales service at over the phone transactions

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Customer Service Representative / Telesales Agent (Health/Life Insurance)

August 2005 - March 2009

Caritas Health Shield, Inc - Clinica Caritas

Philippines

August 2005 - March 2009

Job Profile:

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Contact business or private individuals by telephone in order to solicit sales for goods or services.
• Explain products or services and prices and answer questions from customers.
• Obtain customer information such as name, addresses, purchases and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individual
• Answer telephone calls from potential customers who have been solicited through advertisements
• Maintain records of contacts, accounts and orders
• Schedule appointments for dales representative to meet with prospective customers and for customers to attend sales presentations
• Conduct client or market surveys in order to obtain information about potential customers
• Resolves product and service problems by clarifying the customers’ complaint: determining the cause of the problem, selecting and explaining the best solution to solve the problem.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

West Visayas State University

June 2005

June 2005

Bachelor's degree, Nursing

Philippines

Skills

Health Insurance
Expert
Health Insurance
Expert
Customer Service
Expert
Customer Service
Expert
Medical Devices
Expert
Medical Devices
Expert
Banking
Expert
Banking
Expert
Pharmaceutical Sales
Expert
Pharmaceutical Sales
Expert
MS Excel
Expert
MS Excel
Expert
MS Word
Expert
MS Word
Expert
Pharmaceutical Sales
Expert
Pharmaceutical Sales
Expert
Banking
Expert
Banking
Expert
Medical Devices
Expert
Medical Devices
Expert
Customer Service
Expert
Customer Service
Expert
Health Insurance
Expert
Health Insurance
Expert

Languages

English
Expert

Training and Certifications

Training
IB Sales Certification Program
Emirates Islamic Bank
Oct 2015
Primary Schooling for ASEAN Countries - Sales and Business Development
Johnson and Johnson Medical, Philippines
Feb 2010
Integrity Selling for Medical Practitioner and Hospital Accounts
Johnson and Johnson Medical, Philippines
May 2011
ASEAN Sales and Marketing Training
Johnson and Johnson Medical Malaysia, Kuala Lumpur, Malaysia
Feb 2013
Guthrie Jensen – Key Account Management Training
Johnson and Johnson Medical Philippines
Apr 2013