Client Liaison Administrator
Better Homes LLC
Total years of experience :18 years, 6 Months
-Ensuring smooth and efficient running of the branch by carrying out the day to day administration duties in the branch & supporting the various Better Homes Residential Leasing Consultants.
-Carrying out day to day duties and responsibilities of the reception area such as answering telephone calls in a timely and efficient manner, transferring callas as necessary, dealing with general enqueries, and/or referring clients to the appropriate agent or division.
-Coordination the delivery and pick up of business related documents (cheques, etc.) through appropriate courier companies on behalf of Better Homes Staff. Maintaining accurate records on these transactions and reconciling them with monthly statement of accounts, as provided and/or requested by the Finance Division.
-Accepting, monitoring and safe guarding keys of properties for lease in your division/branch.
-Ensuring, as far as possible, that complaints and concerns that you may receive are attended to speedily and satisfactorily. Informing your immediate manager on any significant issue(s).
-In-charge of issuance of Tenancy Contracts, Receipts and attending to the Clients on behalf of the consultants.
-Carrying out any duties that may arise, or as directed by the manager, that are in support of Better Homes and its various division.
-Organize the details of events; arrange visas, travel /hotel bookings and other.
-Arrange appointments or meeting as per my superior’s instruction.
-Attends calls for queries and coordinate with clients, it’s either by phone, fax or emails.
-Conduct searches to find needed information, using such sources as the Internet
-Set up and maintain paper and electronic filing systems for records, correspondence, and other material
-Schedule and confirm appointments for clients, customers, or supervisors
-Managed invoicing, billing process, monthly & travel report and other office documentation.
-Responsible for timely and aggressive correspondence and follow up with clients
-Month-end finalization of accounts (purchase and monthly & travel expenses) to be forwarded to the accountant.