Admin Officer
KBM Group
مجموع سنوات الخبرة :6 years, 7 أشهر
• Assess the needs and source out suppliers and procure the resources: Kitchen Equipments,
Room Amenities, Laundry Companies, Security Companies, Deep Cleaning Companies, ...
• Coordinating with the Technical Team for the Layout & Design of the Interior and the exterior of
the building.
• Assisting CEO with daily administrative duties and complete a broad variety of administrative tasks that include managing an active calendar of appointments, arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings.
• Communicate with the general staff on the CEO’s behalf and coordinate logistics with high-level meetings both internally and externally. Coordinate meetings and strategic activities with the Management Team.
• Manage the Housekeeping Team and set up their duties and schedule.
• Worked closely with the Graphic Designer to finalize the Project Logo, Business Cards, Company
Profile, Website, ..
• Coordinate with the IT department & the Sub-contractor (Libatel) to finalize the IPTV of the
Hotel and the Home Automation.
• Supporting HR Department (Recruiting Support) & draft emails and other correspondence as
directed.
• Worked Closely with a Marketing Company to finalize the Project Videos and photos to be used
in the website, Social Media Platforms and to display them within the property.
• Daily inspection of the Tower to ensure the progress and coordinate directly with the Main & Sub-Contractors.
• Daily communication with potential clients to lease the hotel apartments & the Retails Shops.
• Daily report preparation for CEO review & comments. ➢ Achievements:
• Prepared 20 Apartments in 2 days to host Covid-19 patients with accordance with the Ministry of Public Health.
• All Apartments items has been finalized & purchased.
• All Qatar Tourism Authority requirements has been achieved in order to operate the Hotel as
5 Stars Hotel Apartment.
• Leased out the Retail Shops of the Hotel.
Arranging Travel, Transport & Accommodation
• Organizing and maintaining Chairman’s Schedule and making appointments.
• Handling incoming calls & emails.
• Preparing meetings Agenda & Taking Minutes of Meeting.
• Liaising with clients, suppliers, and other matters.
• Carrying out specific projects & research
• Reminding the manager of important tasks & Deadlines
• Managing Databases and filing systems
• Collating and filing expenses (Petty Cash)
• Responsible for Chairman Personal Affairs
• Interviewing Candidates for different positions within the company
• Acting as a first point of contact: dealing with correspondence and phone calls
• Preparing Reports, Presentations and correspondence.
Pre-Launch:
• Handle Social Media Platforms: Facebook, Instagram.
• Hand all incoming Phone Calls of potential clients.
• Sold memberships and other promotions effectively without showing them the Facility.
➢ Post-Launch:
• Directed, motivated, and led the sales team and assisted in meeting sales objectives
• Planned and implemented inventory strategies according to seasonal and consumer demand
• Revised and enhanced sales strategies and identified business opportunities
• Maintained daily logs of sales operations and attended meetings with managers
• Scheduled shifts and approved leaves of members of the sales team
• Created brand loyalty through exceptional customer service.
• Responsible for exceeding customer expectations and resolving member concerns.
• Responsible for all Merchandise of the Club.
• Set up Monthly Promotions & Marketing Plans
• Tracked the progress of weekly, monthly, quarterly & annual objectives.
• Coached & Supported New & Existing Sales Team
• Created reports & analyzed it.
• Made sure all employees adhere to company’s policies and guidelines.
➢ Achievements:
• Increased the Number of Active Members from 0 to 585.
• Generated QR 901, 520 during the Pre-Launch (April-May-June)
• Generated a Total of QR 2, 430, 825 in less than 6 Months.
MTM ( The Venue VIP Fitness Club/Male Only) Front Office, Sales & Customer Service
Evaluated the sales Team performance and provided monthly target.
• Identified Hiring & training needs.
• Set up Monthly Promotions, & Marketing Plans
• Delivered the highest standards of Customer Care.
• Scheduled shifts and approved leaves of members of the sales team
• Responsible for all Merchandise of the Club.
• Created brand loyalty through exceptional customer service.
• Tracked the progress of weekly, monthly, quarterly & annual objectives.
• Created reports & analyzed it.
• Made sure all employees adhere to company’s policies and guidelines.
• Set up Monthly Promotions & Marketing Plans
MTM ( Aspire Active
• Ensured all Phone Calls are being answered & updated in the System.
• Delivered the highest standards of Customer Care.
• Scheduled shifts and approved leaves of members of the sales team
• Helped customers to choose the right on the convenient Membership. Revised and enhanced
sales strategies and identified business opportunities
• Evaluated the sales Team performance and identified hiring & training needs.
• Provided monthly target of the Sales Team according to the revenue target & to their
Timetable.
• Tracked the progress of weekly, monthly, quarterly & annual objectives.
• Coached & Supported New & Existing Sales Team
• Created reports & analyzed it.
• Set up Monthly Promotions & Marketing Plans
• Made sure all employees adhere to company’s policies and guidelines.
Directed, motivated, and lead the sales team and assisted in meeting sales objectives
• Planned and implemented inventory strategies according to seasonal and consumer demand
• Revised and enhanced sales strategies and identified business opportunities
• Scheduled shifts and approved leaves of members of the sales team
• Created brand loyalty through exceptional customer service.
• Responsible for all Merchandise of the Club.
• Set up Monthly Promotions & Marketing Plans & Club Budget
Achievements:
Made Record of the Highest Revenue achieved in 5 years at The Venue with QR 852, 537
Increased the Number of Active Members from 428 to 515.
Re-Opened the Juice Bar
•Ensured all health and fitness users and those using the centers needs are understood and met
in an assertive and positive manner at all times.
• Booked classes, gym and program sessions and Maintained accurate receipting and accounting
of all monies and credit transactions taken whilst on duty, checked floats and reconciling till at
the end of shift.
• Conducted tours of facilities in line with the sales and followed up process, informed and sold
memberships and other promotions effectively.
• Reported with daily, monthly & yearly sales.
• Responsible for bookings through Telephone/Email/Fax/Extranet
• Airport Transportations in coordination with the Concierge group.
• Monitored Exit & Entry Visas (Metrash: Both for Guests & Employees)
• Prepared Daily, Weekly & Monthly reports including Corporate Production report & Month End
Production for Top Companies.
• Monitored Company Profiles Productivity detailed for each month \[Market Analysis\]
• Reviewed Cancelled bookings and checked next day arrivals for payments and coverage letters
“LPO”
• Excellent organizational skills.
• Check In/Out guests and taking Walk In reservations
• Responsible for Cash/Billing
• Handling guests complains and demands
• Excellent organizational skills.