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Meriem Arab, receptionist

Meriem Arab

receptionist·Majestic Hotel

Algeria

Higher diploma, Advanced Technician in Tourism – Travel Agencies

Work experience

Total years of experience: 6 years, 5 months

receptionist

February 2024 - April 2026

Majestic Hotel

Annaba, Algeria

February 2024 - April 2026

-Streamlined check-ins/check-outs for 100+ guests weekly and resolved 50+ daily inquiries with 95%
satisfaction.
-Collaborated with housekeeping to achieve 98% on-time room readiness, enhancing guest satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Graphic Designer

December 2022 - November 2023

Printing Shop

Al Tarf, Algeria

December 2022 - November 2023

Provided freelance design and printing of customized event cards, ensuring high-quality results and client satisfaction through creative and timely work.
Company industry:
Library
Job role:
Sales

Intern in Travel and Tourism | January 2022 – June 2022 , El Taref , Algeria

September 2019 - October 2022

Amara Al-Askari Vocational Training Institute

Al Tarf, Algeria

September 2019 - October 2022

Welcomed clients and provided friendly, professional assistance with travel inquiries and bookings. Maintained clear communication and ensured high customer satisfaction through a positive and service-oriented attitude.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Education

Amara Al-Askari Vocational Training Institute

May 2023

May 2023

Higher diploma, Advanced Technician in Tourism – Travel Agencies

Algeria

Travel Agency Management, Reservation Systems, Tourism Laws, Professional Communication, Customer Service, Client File Preparation, Cultural Awareness, Intercultural Communication, Persuasion Skills, Computer Literacy, Marketing

Chadli Bendjedid University - El Tarf

June 2019

June 2019

Bachelor's degree, First Year Law Studies Certificate

Algeria

Gained basic understanding of legal concepts, rights and duties, and how to read and organize legal documents.

Skills

Business Organization
Expert
Business Organization
Expert
حسن ادارة الوقت
Expert
حسن ادارة الوقت
Expert
Graphic Design
Expert
Graphic Design
Expert
Client Service
Expert
Client Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Team Work And Adaptability
Expert
Team Work And Adaptability
Expert
Customer Service & Hospitality
Expert
Customer Service & Hospitality
Expert
Design & Printing
Expert
Design & Printing
Expert
Organization & Time
Expert
Organization & Time
Expert
MS Office & Computer Skills
Expert
MS Office & Computer Skills
Expert
Scheduling And Coordination
Expert
Scheduling And Coordination
Expert

Languages

Arabic

Native Speaker

French

Expert

English

Expert

Training and Certifications

Training
الطبخ و المعجنات
International Training Center CDM Annaba
May 2025
دورة التسويق الالكتروني
International Training Center CDM Annaba
Nov 2024