Housekeeping Supervisor and Trainor
Stella di Mare Dubai Marina
Total years of experience :19 years, 2 Months
Pre opening team
Departmental Trainer
• Formulated the forms and procedure applicable to the hotel
• Trained the incoming staff with housekeeping procedure in line with BICS standards
• Attended to guests’ concerns and assisted other departments in their areas
• Assisted the Director of Housekeeping with all matters regarding housekeeping
• Initiated documentation, standards and SOPs veering away from the traditional concept of carrying out housekeeping operations.
• Formulated cleaning plans for daily, weekly, monthly, and annual calendars
• Conducted housekeeping basics and advanced including customer service modules to all staff deployed at Leaf Tower
• Supervised daily operation not limited to housekeeping and coordinated with the respective department heads for action
• Spearheaded massive cleaning projects within the building as well as prospective company client within a short period of tie
• Introduced snag listing and follow up reporting on the same
• Presented innovations in housekeeping trends, tools, and equipment
• Recommended staff for career development based on initiative and performance
• Conducted regular inspection of the building premises, facilities, and common area
Contributions:
• Initiated the collection of recyclables, reusable and donated items from tenants to be given to any charitable institution or any organization in need
• Advocated green cleaning techniques as well as embracing and introducing the cradle to cradle concept
Arranges and carries out the induction and ‘on the job’ training of cleaning staff in accordance with relevant health and safety practices.
Assists the Assistant Operations Manager with all matters regarding housekeeping
Assists the Villa in charge with accommodation matters
Consistently carries out safety inspections in internal and external cleaning activities
Supervises and investigate the quality and standard of subcontractors.
Supervision of the cleaning service staff, including the allocation of workloads, monitoring progress and performance, determining work priorities, paying particular attention to productivity and quality control through regular area visits.
Controls and monitors the correct use of appropriate cleaning materials in the area as well as to monitor stocks of cleaning equipment and materials in order that orders can be placed on a timely basis.
To control and monitor the use of equipment in the area, arranging the repair or renewal of equipment and make recommendations to the Manager.
To maintain the cleaning reports and schedule the annual leave, holidays, and sick leave of the cleaners.
Maintain cleaning staff attendance logs and timesheets for submission to the HR Department.
Ensures key inventory is strictly followed
Coordinates with the F & B department, Engineering Team and Security personnel during Client visits
Coordinates with the Administrative department for uniforms concerns
Generates daily reports and incident reports
Currently assisting Security department in their training module
Currently deployed in Dafna 2 Palace and Dukhan Chalet Palace
Achievements:
Initiated BICSc training for this start-up company managing the facilities of all palaces. A total of 120 housekeepers, laundry and kitchen stewards trained and assessed before deployment in the various sites.
From the abovementioned, a training center was set-up along with visual aids and training tools and equipment
Created a Manual and set the standards for Housekeeping Department
Formulated standard operating procedures in housekeeping, facilities management, and human resources
Monitored the housekeepers assigned to the Royal Family
Attended to the needs of the Family during special events and diplomatic functions
Supervised the groundskeepers in the maintenance and cleanliness of the façade of the various Palace buildings
Arranged the schedule of the staff
Other tasks performed: scheduling and training the housekeepers
-Manages the staff assigned at the PO6 area of the main administration building
-Inventory management
-Attends and conducts Safety training
Operations Assistant
May 11, 2009 - March 31, 2013
Adriatico Consortium Inc.
Pan Pacific Hotel
Malate, Manila
• Acts as Night Duty Manager
• Supervises the Security workforce (37 total)
• Oversees the Housekeeping staff (14 total)
• Coordinates with the Engineering Departments
• Synchronizes with the Hotel Engineering and Security workforce
• Ensure guests receive prompt attention and personal recognition throughout the building.
• Monitors the tenants' employees with regards to following building policies.
• Responds to guests' needs and resolves any issues that may arise.
• Conducts daily departmental briefings and provides input for daily Operations meetings.
• Assists in planning for future staffing needs, recruitment, orientation and training of security staff.
• Provides input for probation and formal performance appraisal discussions.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.
* Set-up the inventory database
* Furnished up-to-date monthly sales reports
*Assisted in various catering functions
* Initiated and reinforced standard procedures with regards to documents and services
* Increased sales thru marketing strategies and networking
* Trained and supervised on the job trainees on communication skills, analysis, proper etiquette and basic office procedures
* Supervised an average of 15 employees
* Synchronized the affairs and files an average of 30 artists
* Updated an average of 80 consignors
*Assisted numerous guests, companies, and prospective clients through their inquiries or through marketing and media
* Emphasized on time management and proper work ethics
* Analyzed sales and inventory reports and submitted a thorough study with regards to losses and expenditures.
* Introduced cost-cutting measures in the kitchen and bar operations
* Established an accurate database for stocks in order to increase sales by decreasing deficits due to improper usage of supplies and services.
* Initiated operational inventory methods
* Verified daily sales and submitted programs and proposals to attract the target market
* Performed simple bank transactions and check payments
* Assisted various dealers and clients
* Scheduled regular events and special functions
* Assisted in the daily operation of a small café by carrying out office tasks as assigned including simple inventory management, assisting clients, food and beverage service and housekeeping skills
* Conducted conversational English skills to Korean nationals
Allied Medical Course
Summer Session Credits only
Scholarship Grantee Credits only
Credits only
Bachelor of Arts Major in English Studies (Graduate)
(Filipino-Japanese Foundation Grantee)