Job Description
Role Overview
This position is based in Jordan and is pivotal in supporting our sales and operations both in the UAE and Jordan.
Intro: An experienced Sales Engineer is required to efficiently handle inbound sales inquiries within our inside sales team, ensuring expert management and response.
Key Competencies
- Technical & Sales Process Knowledge: Proficiency in understanding complex technical products and navigating sales processes.
- Effective Communication: Ability to convey information clearly and persuasively in spoken and written form.
- Analytical Skills: Strong capability to analyze customer needs and technical requirements.
- Problem-Solving: Aptitude for addressing and resolving issues that arise during the sales cycle.
- Task Management: Skilled in managing multiple tasks simultaneously to maximize productivity.
- Time Management: Expertise in prioritizing tasks to meet deadlines and achieve goals.
- Customer Service: Skilled in addressing customer inquiries, ensuring satisfaction, and maintaining strong relationships.
Primary Responsibilities
- Inbound Inquiry Handling: Respond promptly to customer inquiries via phone, email, and chat.
- Customer Guidance: Assist customers in selecting products, focusing on both technical specifications and commercial benefits.
- Negotiation and Quotation: Lead negotiation discussions; prepare and dispatch quotations or Proforma Invoices.
- Sales Closure: Engage in follow-ups to close sales and coordinate with internal teams to ensure timely delivery.
- Record Maintenance: Maintain accurate and up-to-date sales logs and reports.
Supportive Responsibilities
- Customer Visits: Conduct on-site customer visits and generate necessary documentation (Invoices, DOs, PLs, COOs).
- Customer Service: Provide exemplary customer service and support ongoing business development activities.
Scope of Work
- Technical Discussions: Conduct in-depth discussions with clients to address their concerns, answer queries, and suggest suitable product configurations or customizations.
- Industry Knowledge: Stay updated with industry developments to provide valuable insights to both sales and product teams.
- Pre-Sales Technical Support: Collaborate closely with sales teams, offering technical guidance during the pre-sales phase to help secure successful deals and meet sales targets.
Job Details
- Job Location
- Amman Jordan
- Company Industry
- Installation & Technical Services; Industrial Engineering & Automation; Hardware & Building Materials
- Company Type
- Employer (Private Sector)
- Job Role
- Sales
- Employment Type
- Full Time Employee
- Monthly Salary Range
- $1,000 - $1,500
- Number of Vacancies
- 2
Preferred Candidate
- Nationality
- Jordan
- Degree
- Bachelor's degree / higher diploma
