Key Responsibilities:
Creating Client Code (for New Company) in ERP System (Trade License, VAT, Dow Jones files) Screening Company thru Dow Jones site & downloading/saving the reports in our server Gathering & Arranging a Categorized Monthly Sales Forecast Gathering all Projects Inquiry on Monthly basis Generating the Blanket Sales order as per PO/Contract in ERP Navision Reviewing/Checking the PO based on the Approved Quote Sending BSO copies for Approvals by email and Releasing Approved BSO to Technical for preparation of Shop drawings Encoding & Keeping record of all Orders In-take in Project Tracking excel file Encoding & Keeping record of all Sales Orders in SO Tracking excel file Encoding & Updating of all HW Sales order in our HW excel list file Preparing Sales Order in ERP Navision (Doors, HW, Samples, Replacement, Re-fabrication materials) as per approved Drawings received from Technical Dep't or from Sales Managers Sending Sales Order to Credit Control & Country Managers for Approval to release prior to fabrication/procuring of materials. Encoding all the ERP BOM as per the provided Door codes by Technical in ERP Navision Encoding HW ERP item code as per the Order requirement or as provided in ERP Navision Requesting ERP Item Codes if Materials are not existing in ERP Navision Releasing of SO to Engineering and Production Dep't, thru email once Approved by Credit/Country Managers Encoding & Reserving the materials/items in the ERP Navision as per provided BOM/PO Creating Warehouse Shipment & Warehouse Pick for Materials ready to be dispatched Preparing & Creating Bar Code for Door Labels Arranging Order In-take, Backlogs every month or as requested Keeping all Released & Approved BSO/SO Soft copies in Projects/Common Server Preparing Summary report of Incoming order of the month. Gathering forecasted order to all Sales in charge for the incoming month.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
A diploma or degree in IT/Computer At least 2 years experience in customer service/order entry Good knowledge in MS Office (word and excel) Knowledgeable in ERP/Navision or equivalent system in customer service/order entry Team player
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Function Customer Service & Contact Center Operations Experience level Associate Location Dubai, United Arab Emirates
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