IT Manager
Budget
Total years of experience :10 years, 3 Months
Guided organizational technology strategy and roadmaps.
Conferred with executives to advise and plan for short-term and long-term IT
system upgrade needs.
Adjusted project plans to account for dynamic targets, staffing changes and
operational specifications.
Wrote policy, procedure and manuals governing internal IT use.
Communicated with executive team and CEO to maximize development
efficiencies and resolve technology issues.
Coordinated technical training and personal development for staff members.
Coordinated IT operations activities to deliver smooth flow of daily business
needs.
Interacted and negotiated with vendors, outsources and contractors to secure
products and services.
Partnered with project team members to identify and quickly address problems.
Led technology selection and rollout, focusing on organizational planning and
supplier service-level agreements.
Oversaw IT department operations and training.
Made recommendations and performed upgrades, assisting businesses in
technology planning aligned with growth projections.
Consulted with engineering team members to determine system loads and
develop improvement plans.
Contributed ideas and suggestions in team meetings and delivered updates on
deadlines, designs, and enhancements
- Define high level scope of the project.
- Review and assess project requirements.
- Conduct kick-off meetings.
- Develop project management plan and present it to stakeholders.
- Obtain feedback from stakeholders.
- Execute the tasks as defined in the project plan.
- Manage task execution based on the project management plan.
- Measure project performance using appropriate tools and techniques.
- Manage the flow of information between stakeholders.
- Maintain stakeholder relationships.
- Manage reports and necessary documentation.
- Organize and motivate the project team.
- Secure network through firewalls.
- Maintain endpoints and emails security.
Manage/participate in IT projects as:
- Digital Signage project.
- Career Assessment Mobile App project.
- Open source ERP system.
Securing company network, endpoints, emails...etc through:
- Administrating and setting up company Firewall.
- Administrating and monitoring company Antivirus through its API.
- Administrating Microsoft Office 365 Security and Compliance.
- Setup and deployment of computers for employees
- Perform troubleshooting and research toward the resolution of technology related problems
- Provide on-site installation, support and troubleshooting
- Oversees and implements processes and techniques involving the protection and defense of digital information which is electronically stored or transmitted.
- Work with the installation, configuration, troubleshooting, repairing, and maintaining system software and hardware
- Managing the content of the company website through WordPress
- Work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems
- Participate in appropriate in-service and workshop programs and attend any required meetings
- Prepare special and required reports
- Performs other related work as assigned
- Receive employees IT requests through an application
- Handle Hardware issues.
- Handle system and software issues.
• Trained in Information Technology department in different sections such as Network, Technical support, Medical Application, Non-medical Application, Quality Management, Software development, Data warehouse, Project Management, Communication, Service desk, User support and Computer operation sections.
Network Security Track