sales associate
RUWAD ALMADINA
مجموع سنوات الخبرة :7 years, 6 أشهر
Key responsibilities and achievements
• Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
• Conducts problem solving and troubleshooting
• Provides technical help to collea
• gues if required
• Conducts contract reconciliations, cashing up and stocktaking
• Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets
• Provided excellent customer service at all times
• Assisted customers with finding suitable products and checked availability in ERP
System
• Maintained a friendly manner and calm, positive demeanor when handling complaints
Key Responsibilities and Achievements
• Carry out outdoor sales/marketing
• Managed incoming phone calls and emails
• Provided account handling and administrative support on all assigned accounts
• Worked with the Client Service Executives to support them in account handling activities
• Provided inputs where required with on-going projects that are identified for better
improvement to the services department
• Organized stationery orders and liaising with suppliers to meet business requests
• Challenge anomalies relating to claims.
Higher National Deploma in marketing acquired at Higher Instutite Of Buisness Management And Technology (HIBMAT). I achieved a certificate of recognition from Mobile Technology Network (MTN) Cameroon where I hard the opportunity to work with them for 6 yrs as a sale assistant and carried out marketing activities as well for theirs products such as MTN Mobile money which is an on line banking system which involved creating accounts for customer where their money can be saved , phones ,Home internet connection ,Recharge card and SIM cards.