Network Technical support Engineer at DMS
Cairo
Total years of experience :9 years, 9 Months
" Network Technical support Engineer at DMS located in Cairo, Egypt (March 2009 till present)
• Installing and configuring computer hardware operating systems and applications;
•
• Maintaing SQL data base and Oracle DB
• Monitoring and maintaining computer systems and networks;
• Talking staff/clients through a series of actions, either face to face or over the telephone;
• Troubleshooting system and network problems and diagnosing and solving
hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if
appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other
professionals (e.g., software developers);
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Monitor bug resolution efforts and track successes.
• Investigate customer problems referred by technical support.
• Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.
Work Experience ~ Previous
" IT Engineer, Technical Department at Al Forsan Services company (May 2008- Dec2009)
Monitor and maintain the computer systems and networks of the organization, install and configure computer systems, diagnose hardware/software faults and solve
technical problems.
" ICDL Instructor Engineer (Certified)
Instruct 7 modules of Unisco organization's course of International computer driving
license
"2008 Health Management Information system certification from DMS
"Managing the following modules (registering patients, inpatients, outpatient, Surgery,
Emergency, Nurse station, Financial, and all rounds of Hospitals' business
using DMS - HMIS Software)
"2008 Financial Management Information system certification from DMS
"Managing the following modules in enterprises business (Inventory, General ledger,
Human resources, ACR, PCR, ), and all rounds of enterprises' business and hospital
business using DMS -FMIS Software)
"2007 CISCO IT essential certificate from Cisco as instructor for the course
" Freelance Technical Support Engineer
For small business Companies (2003-2006) (Pre-Graduation)
" Human Development Instructor
At Lights team for human development (2005) (Pre-Graduation)
" Volunteer English Teacher
"2005 German Course at Goethe institute (one level)
"2005 Advanced English Diploma in English Language (Ministry of Education in
Egypt)
"2005 Intermediate English level from international house related to British council
institute in Egypt (IH)
For All ages levels (2004) (Pre-Graduation)
" Object oriented programming and Visual basic Teacher
For all ages levels (2004) (Pre-Graduation)
"2003 Trainee A+ in compatia partener in Egypt (KIT)
"Hardware and software maintaining for all kind of computers "
COMPUTER SKILLS
" Advanced experience within Windows operating systems (Dos, Win9x, 2000, Xp,
Vista, 7),
Familiar with Linux, strong ability in maintaining & troubleshooting computer
Hardware & Software, Advanced experience MS Office products
LINGUISTICS
" English " fluent in both written and spoken
"Arabic " Mother tongue
"German " fair
"Chinese " fair
Bachelor of Engineering, Electrical Department, Computers and Systems Branch, Al Azhar University Final Project: Network monitoring using Mobile agent (Computer Networking) Concept Design, Team Leader, Project Representative " Graduation year: (2006) " Course Grades: Good " Project Grades: Excellent