Operations Supervisor
Darb Al Rayyan- Baladi Express
Total years of experience :1 years, 5 Months
Managing & optimizing fleet performance for allocated 3pl's. Analyzing delivery data to identify bottlenecks and areas for improvement Setting up a performance improvement plan to improve the performance of low-performing riders. Monitor rider performance on an individual level and responsible for coaching/warning Address rider concerns, inquiries, and disputes promptly and professionally. Supervises rider onboarding and training schedule with rider trainer and rider supervisor. Address any delivery delays or issues proactively, communicating with customers and resolving complaints to maintain customer satisfaction. Investigating & eliminating the cause of delayed orders in order to improve the customer experience.