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Karem Salah, Senior Call Center Agent

Karem Salah

Senior Call Center Agent·X-cite by Alghanim electronics

Kuwait

Bachelor's degree, Computer Science

Work experience

Total years of experience: 7 years, 2 months

Senior Call Center Agent

November 2020 - Present

X-cite by Alghanim electronics

Al Kuwait, Kuwait

November 2020 - Present

The Responsibilities:

1- Manage escalated customer conflicts and provide exceptional customer service.
2-Coordinate with all X-cite retail departments and vendors to ensure smooth operations.
3-Train staff on customer care policies, departmental procedures, and job responsibilities.
4-Manage staff performance and conduct evaluations in accordance with quality control standards.
Company industry:
Retail & Wholesale

Call Center Agent

February 2020 - November 2020

Manhattan burger company

Al Kuwait, Kuwait

February 2020 - November 2020

The Responsibilities :

1-Receive customer orders from the Talabat platform and record them in the restaurants system.
2-Follow up on customer orders with the restaurant and ensure they are delivered on time as scheduled.
3-Receive customer complaint calls and provide the best possible solutions to ensure customer satisfaction.
4- Coordinate the distribution of orders between the restaurant branches and direct drivers to the appropriate restaurant based on the area, on a regular basis.
Company industry:
Catering, Food Service, & Restaurant

Customer Service And Call Center

April 2019 - February 2020

Vodafone - Egypt

Cairo, Egypt

April 2019 - February 2020

Adept at handling 150+ calls daily while consistently resolving clients issues smoothly and quickly
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

October 6 University

June 2017

June 2017

Bachelor's degree, Computer Science

Egypt

GPA (rating): Very good

GPA (rating): Very good

Team leader University graduation project ( Encryption and decryption data project )

Skills

Multitasking
Expert
Multitasking
Expert
Time Management
Expert
Time Management
Expert
Leadership
Expert
Leadership
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Customer Service
Expert
Customer Service
Expert
SAP system
Expert
SAP system
Expert
Customer Service
Expert
Customer Service
Expert
ELECTRONICS
Expert
ELECTRONICS
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
CALL CENTERS
Intermediate
CALL CENTERS
Intermediate
COMPUTER SCIENCE
Expert
COMPUTER SCIENCE
Expert
INFORMATION SYSTEMS
Intermediate
INFORMATION SYSTEMS
Intermediate
LEADERSHIP
Expert
LEADERSHIP
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
Ability to Work without being constantly supervised.
Expert
Ability to Work without being constantly supervised.
Expert
Ability to handle more than one task at time
Expert
Ability to handle more than one task at time
Expert
problem solving
Expert
problem solving
Expert
Very good knowledge in Microsoft office programs
Expert
Very good knowledge in Microsoft office programs
Expert
teamwork
Expert
teamwork
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
Management
Intermediate
Management
Intermediate
Administration
Expert
Administration
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Multitasking
Expert
Multitasking
Expert
Problem-solving.
Expert
Problem-solving.
Expert
CRM system
Expert
CRM system
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
Customer Care Craft: Contact Center Techniques
X-cite by Alghanim Electronics
Nov 2023
Show credentials

Hobbies and interests

learninig new technology