Head of I.T
Eastdelta
Total des années d'expérience :13 years, 4 Mois
Head of I.T Jan2019 - Present As a Technology and Service Delivery Manager I am reporting to company’s CEO. Job role includes to manage the I.T infra structure, Digitization, Inhouse applications, ERPs( SAP & DANAOS), technical support and social media teams. The duties also include process improvements plans, designing and customizing technological system, streamlining all internal process through implementing sustainable technologies. Creating IT policies and maintaining standards and planning business growth objectives with regards to technology. Last but not the least, automation across various sectors to increase productivity, reduce operational cost and enhance effective time management
Implemented digitization in company that involved the transformation of manual or paper-based processes into digital systems and workflows
Designed and developed a new Disaster recovery data center
Implemented robust Network & Security setup to safeguard a company's data, protect against cyber threats, and ensure uninterrupted connectivity.
SAP implementation and Bas is activities for FICO, PS, HRM, MM, WH.
DANAOS ProjectView ERP Implementation
Servers setup, upgrades and Cloud migrations
Service Level Agreement (SLA) implementation
Business Process optimization across different departments.
Implemented I.T inventory and asset management
Developed Website and social media
Automations and value add to business through various digitization's and process automations
Implemented business visibilities through Power-Bi
As Technology & Break fix Manager, I am reporting to the General Manager Saudi Arabia, Leading a countrywide
operation that deliver Branch support operations, Networks, Servers, Service Desk, Infrastructure planning and disaster
recovery services for 12000+ users and 600+ Branches & Corporate sites located across Saudi Arabia for our key
enterprise customer, National Commercail Bank (NCB) also known as AlAhli Bank.
Operational Management:
Network & End-user Support.
Break Fix & Vendor Management.
Led IT team across a broad range of technology projects.
Monitored staff member work and prioritized IT tasks according to company objectives.
Engaged in focused planning and goal development.
Ensured deadlines were successfully met.
Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and
Tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
Delegate duties and tasks within the IT department.
Review completed tasks to ascertain compliance with standards.
Monitor all team members and provide necessary advice and guidance.
Organize regular seminars and trainings to teach team members new techniques and methods.
Perform regular IT audit to discover areas of weaknesses and fortify them.
Write and forward regular reports to the management.
Provide solution to any complex IT related challenges in the organization.
Perform regular appraisal of team member’s performance and devise strategies to help with improvement
Ensure that the company’s data and information are protected from unauthorized access.
Supervising the implementation of JD Edwards project.
Sahara Net is a leading Information and Communications Technology (ICT) Provider in the Saudi market NETWORK ENGINEER. Jan2010 -May 2014 Engineering, configuration, installation, maintenance and upgrade of the networks, local area network (LAN) and wide area network (WAN) Support, maintenance, upgrades, new installations and troubleshooting on the core networks consisting of both Cisco routers running RIP, EIGRP, OSPF, BGP and MPLS Creating VPN's IPSEC, SSL, PPTP between cisco, firewalls, and other devices. It also includes VPN's over 3G. Create and manage the VLANs also working on VRRP, HSRP and GLBP for redundancy on the switches Creating IP policies for users Creating a full infrastructure of LAN. Working on coreswitches, firewalls, layer 2 and layer 3 devices. Providing redundant and secure network. Providing security features through Firewalls Cisco ASA and Watchguard (all XTM series) Providing email security and proxy server using XCS series. Implementing bandwidth management and ensuring each user is getting its allocated bandwidth, using bluecoat, exinda and watchguard. Implementing failover to ensure the 100% uptime using load balancers and watchguard Design and implement LAN & WAN to provide Internet and data service Configure and troubleshooting Cisco Routers, DNS, Proxy, Mail Servers, Wireless AP, Bridges, Cisco Catalyst Switches etc Responsible for designing and implementation of customers network infrastructure Responsible for providing Network diagram using Visio, excel and Word. Designed and Configuring the WAN infrastructure consisting of dedicated Internet connectivity Analyzing, configuring and troubleshooting complex networks Checking and reviewing network statistics using PRTG (leased line customers) Providing problem troubleshooting and solutions by detecting the source of the problem (its origin) and measuring the impact it may have to the users and networks Providing technical support to various customers and departments/users with regards to the LAN/WAN Researching, evaluating and recommending hardware and software solutions Planning of implementation activities prior to the installation of network hardware implementation and supporting network security solutions, such as Firewalls (Watch guard), in accordance with best practices and company policies Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords, assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software. Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists Local and remote configuration of Cisco routers, Firewalls and switches Assist with pre sales and technical project planning for networks Utilization of diverse security technologies such as firewalls, anti-virus and encryption Provide after sales support and user training Provide technical support to customer for trouble shooting and resolving their problems. Configuring and managing static and dynamic routes, PPP and VPN management. Troubleshooting of Hardware Problems.