Customer Success Manager (Cisco CSM)
Logicom Distribution
Total des années d'expérience :10 years, 1 Mois
Experienced Customer Success Manager (Cisco CSM) at Logicom, I specialize in driving seamless onboarding, revenue growth, and exceptional customer experiences through strategic partner lifecycle management. With a proven track record, I am dedicated to maximizing the value of Cisco's solutions for our clients and partners, ensuring unparalleled success in every engagement.
• Led end-to-end partner lifecycle management, ensuring successful onboarding, adoption, and renewal processes.
• Translated technical challenges into actionable solutions, driving faster time-to-value for partners and customers.
• Developed and executed Customer Success plans, aligning with key performance indicators (KPIs) for measurable outcomes.
• Positioned Cisco CX as a differentiator through strategic sales enablement, contributing to revenue growth and market expansion.
Strategic Presales Specialist at Tawasol, delivering tailored Low Current ICT Solutions for high-profile clients, adept in driving successful deals and ensuring client satisfaction through strategic optimizations.
• Designed and delivered tailored Low Current ICT Solutions from multiple vendors, for high-profile clients, enhancing their digital infrastructure.
• Led presales activities, crafting compelling proposals, and collaborating with sales teams to drive successful deal closures.
• Conducted competitive analyses, optimizing solutions according to market specifications and industry standards.
• Established strong relationships with clients, industry partners, and vendors, ensuring customer satisfaction and loyalty.
Results-driven Presales Expert at CGC, instrumental in driving project success and revenue growth through innovative solutions, strategic proposal development, and effective collaboration with sales teams, elevating market share and client satisfaction.
• Designed and delivered innovative solutions for diverse vendors, contributing to the success of major projects.
• Initiated presales activities, developed compelling proposals, and collaborated with sales teams to secure new opportunities.
• Played a key role in projects for high-profile clients, providing technical expertise and ensuring project success.
• Collaborated closely with sales teams to develop effective selling strategies, resulting in increased revenue and market share.
Mainly focused subjects are related to Computer Science, Electronics, Electrical, Telecommunication, Programing Skills & Languages, etc.
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