SUPPORT ENGINEER
wavetec
Total years of experience :13 years, 4 Months
As a Customer Support Engineer to maintain and support clients in Electronic Queue Management System and IT related works.
• Receiving and resolving complaints and meeting customer needs in banks, customer service centers and airports.
• Troubleshoot product installation and configuration issues; hardware, operating system, and networking issues that impact product operation and erroneous product usage or operation.
• Monitoring of system’s performance and implement performance tuning.
• Trouble shooting of software, electrical, mechanical and networking issues of Wavetec’s products including kiosk machine (Electronic Token machine), active controller, counter display units, status display units, Electronic ticker boards and reporting/calling softwares.
• Worked as a Field Engineer in I.T related support in networking, data cabling,
• Maintenance & service of computer’s hardware and software for clients.
➢ BUITEMS (Balochistan University of Information Technology Engineering & Management Sciences) Quetta, Pakistan. BS (Electronics Engineering) CGPA 3.5 /4