Promoter
Innovations
Total des années d'expérience :6 years, 5 Mois
Printing the products of the company and introducing it to the customers
Calling the customers for the payments and the information of the updates
JOB PROFILE
The role plays a vital part in the electronics and telecommunications planning, designing, commissioning and monitoring of complex telecommunication equipment and facilities and associated broadcasting equipment such as complex electronic switching systems, copper telephone facilities, video conferencing links and fiber optics
Working closely with clients, discussing solutions like Computer Telephony Integration (CTI) to help them manage, monitor and track calls.
Authenticate callers. Using one of several standard methods, the telephone number of the caller can be screened against a database.
Recognize a voice, either for authentication or for message forwarding
Using live, recorded voice, or touch-tone entered input, determine how to process a call (for example, by forwarding it to the appropriate person or department)
Provide interactive voice response (IVR) to callers
Match the number of a caller with a customer record and display it for reference when talking to the caller
Manage voice or video conferences
Collect and display pending live calls or messages that have been left by callers
Receive fax messages and route them to appropriate fax machines
For outbound calling such as telemarketing, pre-dial callers
Based on call input, initiate a smart agent application to provide help with the caller's request