Systems Support Consultant
Isoft Systems (K) Ltd
Total years of experience :3 years, 11 Months
•Facilitate training of ISoft software applications to the customer.
•Provide customer support via telephone, email and onsite.
•Assist in testing new and enhanced ISoft products.
•Accurately recording and maintaining incidents in accordance with company standards.
•Assist in special projects and other duties as assigned.
•Systems support and troubleshooting.
•Updating of user manuals.
•Assist engineering and implementation staff in resolving product issues
•Installation and configuration of point of sale software (ACCUPOS).
•Installation of operating system (Windows XP/VISTA) for clients.
•Computer repair and preventive maintenance.
•Training of end-users of ACCUPOS (point of sale) system.
•Provide customer support via telephone and onsite.
•Designing and implementing networks (LAN) for clients.
•Installation, configuration and Update of antivirus.
•Teaching, examining and preparing students for exams in the following courses: Structured Programming, Database Management Systems, Data Communications, Object Oriented Programming and Computer Applications.
•Department Timetable Coordinator; creating and updating the department’s timetable.
•Information Communication Technology and Engineering (ICTE) Club Patron.
•Coordinating ICTE club activities and events.
•Assisting students in the development of club projects.
•Developing manuals for students.
Teaching, examining and preparing students for exams in Pascal and FoxPro programming
•Training students in MS office applications.
•Examining students in the above mentioned course.
•Installing and configuring hardware and software.
•Troubleshooting hardware and software problems.
•Software troubleshooting and installation.
•Preparation of Computers Usage Basic Manual.
Second Class Honours