Restaurant Manager
Kashta Cafe
Total years of experience :21 years, 0 Months
Stimulate and Motivate staff on utilize up selling technique to promote our product, coach and train on an ongoing basis to ensure 100% delivering of the customer service and sales target is being achieved.
Manage and motivates staffs; Ensures full training is provided and promotes staff welfare to ensure high turnover.
Implement all company human resources policies and procedures in all stores and ensures that operations staff and management meet all standards for training and service provision to ensure quality service and work standard is being observed in the store.
Implement Food Hygiene Regulations, Health and Safety at Work Act and other such laws governing the premises and ensures the cleanliness of the store, Product expiration monitoring is being observed.
Monitor and utilize each shift the stores expenses such as food cost, wastage, utilities, packaging and other related expenditures to ensure expenses are well manage to achieved higher turnover rate on Net Controllable Income.
Manage and monitor on shift the supplies received and inventory count for store stocks as laid down by the Company.
Keep the team up to date on company activities, policies and regulations through regular communication.
Maintain and develop in- depth technical knowledge, safety procedures and skills required for the job.
Ensure the health, safety and wellbeing of customers and all Restaurant staff.
Motivate staff on suggestive and up selling technique and how to promote the unique product.
Follow up on staff performance, attitude, behaviour and report to the manager.
Lead by example and Coach Staff on an ongoing basis to ensure 100% delivery of the customer service and the set sales target is being achieved.
Ensures cash handling and till point procedure is handled with accuracy and as per company policy.
Ensure in maintaining our Store Par Stock Level. Ensures brand’s standards and procedure are followed. Ensure a high level of hygiene control and health and safety. Ensure that the Monthly Inventory is correct. Ensures the wastages are within the safe level. Member of the Opening Team. Ensures excellent customer service is provided all the times. Monitor the Till Operation. Complete all food safety and health and take all actions needed to ensure safe practices. Manage front of house day to day operation. Ensures that the store goals and objective are implemented.
Serve a perfect coffee and appetizing food first time. Provide a fast efficient and friendly service at all times of the day. Listen and respond to the comments, questions and concerns of our guests, taking action where necessary. Ensure that all reporting is completed accurately and on time. Ensure compliance with all the aspects of the company’s audit and operating procedures. Respond willingly to any reasonable request that may benefit our customer, our investors or the team members by sharing experiences and assisting in their training. Conduct all till transaction in an accurate and conscientious manner, in line with all current policies. Complete all food safety and health and take all actions needed to ensure safe practices. Manage front of house day to day operation. Contribute to store goals and objective.
Demonstrate behaviors consistent with delivering the promises at all times, leading the team by your own example in delivering customer service. Openly recognize great customer service. Aware of and able to respond to all activity in the local marketplace.
Maintain the Quality Standard of the food served. Maintain the cleanliness of the area.
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