Corporate Receptionist
Servcorp
مجموع سنوات الخبرة :12 years, 4 أشهر
reet and welcome visitors, clients, and the team in a friendly and professional manner.
Answer incoming phone calls, screen and direct them to the appropriate person or department.
Maintain a clean and organized reception area, ensuring a positive and inviting atmosphere.
Receive and distribute incoming mail, packages, and deliveries accurately and promptly.
Manage the scheduling of conference rooms, appointments, and meetings.
Provide general administrative support, including photocopying, faxing, and filing documents.
Assist in coordinating and arranging travel arrangements for clients, if required.
Maintain office supplies inventory and place orders when necessary.
Handle basic inquiries and provide information about the company's services and offerings.
Collaborate with other departments to ensure smooth communication and coordination.
Maintain confidentiality of sensitive information and adhere to company policies and procedures.
Handle any complaints or concerns, escalating them to the appropriate supervisor if needed.
Stay updated with relevant company information and announcements to provide accurate and up-to-date information to visitors and callers.
Proactively contribute to a positive and efficient work environment.
Registers guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understands and adheres to proper credit and cash-handling policies and procedures
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations procedures. Takes same day reservations and future reservations.
Processes guest check-outs.
Reads and writes any information in the daily log. Is aware of daily activities and meetings taking place in the hotel.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
I managed a 6 man team where they go to our customers offer them our products and sell. I am the one who talks to our customers and build a relationship with them for us to have a good business relationship.
I am the one who also checks our weekly inventory, weekly sales and monitor the weekly audit of our team.
Work with other managers to plan and direct the work of the organization.
Help set policies.
Evaluate work output.
Receive classroom instruction in subjects related to their rotational experience.
Attend lectures, watch guest speakers, and create projects, oral presentations, and take tests.
Work in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel departments.
Handle established accounts to gain familiarity.
Adhere to guidelines of formal written training program.
Attend periodic evaluations.
Achieve a passing score in all areas of the management training program in order to continue in the program.
Participate with store management in interviewing, hiring, and training employees.
Use company reports to analyze sales, gross profit and inventory activity.
Identify trends and recommends proactive or remedial action to manage business situations.
Report market activity to management by monitoring and analyzing competitive price lists and products.
Work with and through management to develop and implement actions that protect company assets and profitability.
My role was to call up customers who owns a business and inform them on how we can help them gain more customers through online advertising and online marketing.
Once we have them as one of our clients, I did some business to business transactions in behalf of my clients.
Make progress reports and submit it to my boss.
Study company profile and operations to understand its marketing needs.
Conduct marketing research to identify industry trends and commercial opportunities.
Develop and implement a marketing strategy according to objectives and budget.
Prepare detailed proposals and marketing plans
Advise on branding, positioning, communications and other marketing issues.
Give direction to marketing efforts with the most effective methods and tools.
Liaise with marketing department and external vendors.
Monitor marketing projects and analyze results
Write reports with suggestions for improvements and new ideas.
This company was outsourced by Henderson Blake, unfortunately the company closed because of bankruptcy. Luckily i was absorbed by Henderson Blake right after they closed.
My role was to call up customers who owns a business and inform them on how we can help them gain more customers through online advertising and online marketing.
Once we have them as one of our clients, I did some business to business transactions in behalf of my clients.
Make progress reports and submit it to my boss.
Study company profile and operations to understand its marketing needs.
Conduct marketing research to identify industry trends and commercial opportunities.
Develop and implement a marketing strategy according to objectives and budget.
Prepare detailed proposals and marketing plans
Advise on branding, positioning, communications and other marketing issues.
Give direction to marketing efforts with the most effective methods and tools.
Liaise with marketing department and external vendors.
Monitor marketing projects and analyze results
Write reports with suggestions for improvements and new ideas.
For inbound sales representative:
Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.
Facilitate sales of all products and services according to the client's needs.
Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines.
Perform troubleshoot when required
Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.
Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs.
Keep a track of the potential customers and their requirements.
Take follow up of all outbound calls.
Ensure premium level of client satisfaction in one phone call.
For outbound sales representative:
Make outbound customer calls to promote and sell a product or service.
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Record outbound call history and customers response in detail.
Ensure customer follow-up all the time.
Handle customer needs and requirements.
Respond to customer inquiries and resolve.
Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Assist and support sales, marketing or other departments in handling customer requests and needs.
Enter information into a computer as you are speaking with customers.
Use multi-line phone systems.
Make arrangements for the installation, removal or change of services and/or products
establish accounts in billing systems.
Quote and compute rates for new services accurately
summarize the contact and explain what will happen next.
Assist with inbound calls during times of high volume
interact with other functional groups to ensure customer satisfaction.
Meet established productivity goals: sales, call handling time, records accuracy.
Obtain, establish and access customer credit information.
Work simultaneously with multiple computer applications and databases.
Prepare sales reports.
Perform credit reviews.
