محمَد جواد حافظ

I am working on various projects including new products to cashless industry and technical support for our existing products. Worked on AFC / prepaid solution for RAK Transport Authority, Banking solution with UNB, Loyalty solution for Al habtoor hospitality, Meal card solution for Qatar Energy in Qatar etc. Coordinate with clients and internal teams to successfully deliver va lue. As an agile System Analyst, I make sure the user stories translate into effective changes and do process modelling to facilitate the discovery of information needs. Coordinate business stakeholders and project delivery. Prioritizing product requirements for projects. Analyse and gather users requirements using use cases, mock up and eli citation meetings. Create and maintain b usiness requirements specification documents. Communicating requirements with business and technical teams to ensure product features objectives are met. Queries with SQL databases to support business users. Negotiate and liaise between business teams, technology teams, development and support teams. Intergration with 3rd party applications and ERPs. Lead the developmen t team and support them when required. Manage and monitor company servers and cloud applications. Provide software related technical support to clients remotely and onsite. Prepared business models, flowcharts, and diagrams.

Provide hardware and software support to inhouse staffs. Assign application users and manage roles. Produce and maintain high quality functional specification document requirement for Warehouse management system. Working with Product Onwer and senior management to understand and communicate the product vision. Prepare and provide input into business cases and

Perform requirements analysis including request for proposals evaluation to comprehend client requirements. Design and develop web applications. Database design and coding with SQL, C# & .NET Hosting applications and configuration of web server.