Ermelinda Nako

• Owned the end-to-end product lifecycle for payment platform features and Azure cloud infrastructure services delivered to Lufthansa Group and external enterprise clients — from discovery and roadmap through launch, enhancement, and retirement.
• Led the successful migration of cloud infrastructure from Kyndryl to the Prisma Telecom peering platform, coordinating cross-functional engineering teams and minimising disruption to business-critical operations.
• Managed the full Azure infrastructure stack (Firewall, VPN, DNS, WAF, vTM, MVS Linux/Windows, RDS/AVD) across multi-tenant client environments; directed an international team of DevOps and System Engineers within a SAFe delivery framework.
• Facilitated PI Planning, Sprint Planning, and all Scrum ceremonies; authored detailed user stories, acceptance criteria, and product backlogs prioritized on business value, customer need, and technical constraint.
• Delivered a Data Cloud Platform program using Azure Machine Learning, aligning the data roadmap with client analytics goals.
• Represented the product in customer presentations and delivered pre-sales technical support; managed project budgets, mitigated delivery risks, and kept programs within scope, schedule, and financial constraints.

• Delivered courses in Algorithms and C++ Programming, fostering deep technical understanding in students.
• Led classes on advanced database design and analysis, imparting essential skills in data management and architecture.

• Led the architecture and technical implementation of the national electronic invoicing platform, ensuring full compliance with Albanian Tax Authority regulations.
• Directed the V2.0 migration of the invoicing system including a complete architecture overhaul, coordinating distributed senior engineers to deliver on schedule.
• Managed the full software development lifecycle for Java-based systems; owned technology budget, vendor relationships, and resource allocation.

• Delivered the end-to-end migration from MS Dynamics AX 2012 to Dynamics 365, covering customisation, integration, user training, and Go-Live for international clients.
• Managed the MS Dynamics 365 CRM and F&O integration for Poliform (Italy and USA) using a hybrid approach combining predictive planning with Scrum/Kanban execution in Azure DevOps.
• Translated client business requirements into technical solutions; managed scope, risk, and stakeholder communication across the full project lifecycle.

• Co-founded and led a software services company specialising in e-commerce (Magento), ERP/CRM consulting, and custom development across .NET, Python, Java, PHP, and Angular.
• Built and scaled high-performing development teams; led the strategic pivot from .NET to Magento and expansion into the US market during the COVID-19 period.
• Delivered Agile and hybrid projects using Jira, managing the complete sales cycle from lead generation through contract negotiation and SLA management.

• Monitored EU-funded project activities and designed implementation blueprints based on structured business requirements gathering and analysis.

• Delivered engaging lectures on Database Management Systems, fostering strong foundational knowledge.
• Assisted in teaching C++ Programming & Data Structures, helping students develop core programming skills.

• Directed ICT infrastructure across 17 retail branches; led end-to-end implementation of Microsoft AIX, delivered business process redesign, and trained 250 employees on the new systems.

• Led the full IT function for Mercator Group’s Albanian operations: RFI/RFP processes, ICT infrastructure and operations, IT policy development, and project delivery aligned with group-level strategy.