Ernest Mukalazi

Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high value accounts.
Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
Overcome stalls and objections & suggest money sources for debt payment.
Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.
May advise management regarding collection strategy effectiveness for various portfolios.
May help resolve higher level disputes.
Take escalated calls from level I and II collectors.
Performs other duties as assigned.

Visiting different pharmacies and promoting company products
Placing orders for different clinics, hospitals and pharmacies

Receiving Phones and Operating the Fax Machine
Record Taking
Documentation
Receiving company clients
Scheduling Company meetings.

Answering telephone calls and dealing with face to face enquiries.
Politely greeting patients and visitors to the center.
Explaining the practice procedures to new patients.
Dealing with all requests in an efficient and courteous manner.
Opening post and forwarding it onto the relevant parties.
In charge of the doctors diary.
Writing letters and correspondence on behalf of the surgery and medical staff.
Scheduling appointments for patients.
Updating the surgeries computer system with appointments and personal details.
Maintaining a clean reception area to show a professional image.
Arranging for clinical nurses to check a patient’s blood pressure, height and weight.
Making sure that the appointments system runs smoothly.
Receiving urine and blood samples and sending them off to hospital laboratories.
Screening enquiries for the doctors and medical staff.
Registering new patients at the surgery.
Checking patients in and out.
Accurately collecting information and personal details about patients.
Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
Ensuring that all medical samples are correctly labelled.
Filing away the results of tests.
Liaising with couriers and delivery companies.
Arranging prescriptions for patients.
Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies.
Organizing meeting between the practice staff and senior managers.