Front Desk Receptionist
SD13
Total years of experience :11 years, 7 Months
• Managed clerical tasks to support daily operations, including attendance tracking, payment processing, and invoice management.
• Greeted and assisted visitors, ensuring adherence to court rules and assisting as needed.
• Scheduled private training sessions, managed communication via WhatsApp, and organized training schedules.
• Managed customer orders and issues through the company's delivery system and website.
• Handled customer complaints efficiently via email and phone, ensuring resolution and follow-up.
• Acted as the first point of contact for customers, addressing inquiries and providing support via phone, chat, and email.
• Proofread and edited Cambridge Think Series for English Language Learners, ensuring cultural and religious sensitivity for distribution in the Middle East Region.
• Collaborated with graphic designers to tailor content to match regional sensitivities.
• Maintained deadline tracking system, collaborated with various departments, and created educational content templates.
• Managed booth at London Book Fair, interacting with authors, publishers, and other stakeholders.
• Networked with various businesses, authors, and industry professionals.
• Assisted the General Manager with English-Arabic translation and logistical support during the event.
• Processed customer purchases and returns using the POS system, ensuring accuracy.
• Assisted customers with retail credit card applications and provided information on benefits.
• Maintained store cleanliness, organized merchandise, and provided customer assistance.
Supported special education students, implementing instructional plans and providing one-on-one assistance.
Redirected and assisted students with schoolwork, social behavior, and emotional support.
Provided remote assistance to students during the COVID-19 pandemic and assisted with instructional materials preparation.
• Ensured a clean and safe food environment and provided excellent customer service.
• Conducted inventory of pre-pack meat sections, managed stock room, and maintained organization.
• Received and unloaded food shipments, stocked shelves, and prepared food items, including frying, grilling, and assembling salads and deli foods.
• Adhered to school rules, policies, and procedures consistently.
• Instructed and assisted students according to the daily curriculum planned by the teacher.
• Maintained a positive learning environment by monitoring students and modeling positive social skills.
• Worked efficiently on pizza make line, oven, cash register, phones, dough station, and setup station.
• Took accurate customer orders in person and over the phone, ensuring correctness.
• Maintained cleanliness while preparing and assembling pizzas according to customer instructions.
• Processed payments and legal documents for driver's licenses, car registration, and state identification.
• Verified customer data to ensure compliance with state requirements.
• Provided customer service to individuals from diverse backgrounds, ensuring their needs were met and state standards were followed.
• Provided student homework assistance in reading, writing, and/or mathematics.
• Provided positive interaction with students and parents.
• Maintained and abided by Clubhouse rules, organization policies, procedures, and practices at all times.
• Researched, designed, and edited educational content from Kindergarten through the 12th grade.
• Edited and proofed drafts and layouts, researched facts, and responded to author inquiries.
• Maintained the company's deadline-tracking system to complete content and meet dates for projects and publishing.
Taught basic, intermediate, and advanced English to adults and young adults.
Organized lesson plans based on Cambridge’s Interchange English books.
Tutoring students for specific student goals.
• Addressed customer concerns and complaints via phone, email, and delivery service systems.
•Entered customer orders accurately into the company's delivery service system.
• Corresponded with customers regarding complaints, ensuring timely follow-up and resolution.
• Coordinated company operations in ticketing areas and assisted passengers, including those with disabilities.
• Provided accurate information and assistance to passengers throughout the airport.
• Utilized Personal Digital Assistants (PDA) to manage tasks, including flight information and customer communication.
Graduated
Graduated