Deputy Manager-Consumer Loans Operations
Nations Trust Bank PLC
Total years of experience :8 years, 5 Months
Team Management
•Loan related inquiry handling.
•Arranging of staf training programs.
•Handle customer complaints with empathy and composure.
•Staf Grooming and provide necessary guidance.
•Understanding of new policies ad procedures.
•Providing of necessary operational approvals
•Preparation of presenations and stats for higher management.
Disbursing Personal loans and Vehicle/Housing (secured) credit facilities.
•Disbursing and coordinating Loan Restructure facilities.
•Handling of pay orders for take over loan facilities. Handling loan inquiries and providing prompt solutions for issues and
•problems.
•Handling Housing loans and Vehicle loans security documentation process.
•Handling of Finance GL reconciliation.
•Handling of monthly credit reports for central bank requirements.
•Handling of Consumer Loans interest rate inquires and handling of interest rate calculations.
•Involved to several banking system development projects with IT team. Handling of Operational projects and guide the team to achieve the project
•targets.
•Invented new process to serve customers efectively.
•Recording all transactions promptly, accurately and in compliance with bank procedures.
•Communication and build relationships with other departments to carry out the Business.
•Following instructions of the senior oficers and management and acting accordingly.
•Highly involved to Service delivery Operation activities.
•Specially involved to bank credit related IT system developments and projects.
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