إشراق رشوان

 Supporting the company strategically in all HR aspects aligned with business growth.
 Offered actionable recommendations to leadership to ensure the right decisions.
 Consulting and coaching the companys executives to ensure efficiency and governance.
 Created an internal salary structure to ensure fairness, competitiveness, and internal equity.
 Created job descriptions (JDs), HR policies, and procedures using Merimade workflow designs.
 Supporting workforce planning, talent acquisition, and organizational structuring.
 Acting as a Business Operations Consultant, handling workflow alignment between departments.
Supporting the building ofstructured operational processes and defining the companys cycle framework.
 Leading weekly Heads meetings to track project status and ensure execution alignment.

 Managed employee inquiries and resolved concerns, ensuring smooth HR operations.
 Provided strategic HR advice to top management, supporting informed decision-making.
 Established a Performance Management System (PMS) and cascaded objectives across all levels.
 Conducted workshops explaining objective setting, the KPIs / OKRs structure, and business alignment.
 Created company HR policies, including all required procedures aligned with labor regulations.
 Designed an approval tracking system to structure internal approval cycles.
 Designed an attendance tracking system to ensure HR operational controls.

Source top-tier, niche technical talentfor Oracle implementations, including Oracle Fusion products: HCM,
SCM, Finance, Oracle OIC Engineer, and more, using AI as an ATS tool to save time and effort.
 Manage end-to-end hiring plans for key clients, including Raqmiyat, MOF, EDGE, Rajhi Bank and DIEZ.
 Support critical Oracle transformation projects across UAE, Saudi Arabia, and Oman, overseeing the full
project lifecycle from resource planning and allocation to stakeholder.
 Act as Project Coordinator for multiple Oracle implementations, ensuring seamless communication
between clients, hiring teams, and technical leads.
 Currently studying the Oracle HCM - HRIS system.

 Managed HR operations for 5 engineering companies in GIS, Telecommunications, and Communications
Construction across Egypt, KSA, Africa, and Oman.
 Enhanced hiring processes through initiated referral programs, increasing candidate quality by 30% .
 Redesigned the Talent Acquisition system for communicating with candidates, improving clarity.
 Updated interview evaluation forms to align with business requirements.
 Developed 2025 manpower plan, covering 203 planned hires across all locations.
 Designed and implemented a new internal salary structure using Mercer survey data, internal employee
salaries, and manual market surveys, improving compensation equity by 33%.
 Accurately placed employees in the right bands and made market-aligned salary adjustments.
 Supported the creation ofthe 2025 company budget around $2.03M.
 Created an internal salary structure for Oman, ensuring market competitiveness and pay equity.
 Built an automated salary calculation in Oman, differentiating between Omani and non-Omani emp.
 Developed a ranking evaluation method for 2024 to support bonuses and performance-based rewards.
 Implemented a performance management tool for 2025, enabling full-cycle performance evaluations.
 Updated HR policies (from 2013) to align with regulatory changes.
 Developed 9-grid talent review boxes to support succession planning and leadership development.
 Delivered detailed HR analytics reports to the Group HR Head.
 Utilized HR SAP as the HRIS system to streamline HR processes.
 Created a structured EOS plan using varied approaches to ensure fairness and regulatory compliance.
 Developed and executed the 2025 HR action plan, addressing all identified gaps and risks in 2024,
supporting ISO-9001 license renewal, and aligning HR processes with business and compliance
requirements.

 Developed and executed HR strategies aligned with OPay objectives.
 Provided recommendations to senior management to support informed decision-making processes.
 Collaborated with department heads to create and implement strategic manpower plans.
 Led the end-to-end talent acquisition process, starting with a comprehensive study of the fintech market
and top companies to attract high-caliber talent to OPay in Egypt, Dubai, and Nigeria.
 Successfully applied an end to end hiring process using AI as an ATS tool to save time and effort.
 Developed an innovative culture-fit interview to ensure new hires align with the companys culture.
 Designed an innovative onboarding program that enhanced new-hire engagement, accelerated
time-to-productivity, and improved early-stage retention through structured orientation.
 Cultivated a positive work environment and culture, fostering collaboration to enhance productivity.
 Conducted numerous team-building activities to foster a strong sense of belonging.
 Implemented aggressive Performance Management Systems (PMS) on a semiannual basis; managed
OKRs and KPIs, and designed performance-linked bonus and merit increase systems to ensure fairness
and alignment with market standards.
 Developed a talent management strategy, including coaching and succession planning.
 Leveraged a manual salary survey, achieving 80% alignment with the median level.
 Managed end-to-end payroll for 1, 100 employees in collaboration with an outsourcing company, ensuring
full compliance with Egyptian labor law, while leading a team of 10 HR professionals.
 Ensured adherence to social insurance practices, including the timely submission of Forms 1, 2, and 6.
 Monitored and submitted tax forms monthly, adapting to any changes throughout the year on the SAP
governmental system to ensure accurate and compliant tax reporting.
 Created a comprehensive OPay Handbook, including policies and procedures.
 Led company-wide employee engagement surveys to enhance workplace culture and retention.
 Developed retention strategies that increased the employee retention rate by 98% in 2023..
 Successfully managed a layoff process with zero lawsuits, demonstrating professionalism and empathy
during a challenging organizational change.
 Rebuilt the companys rebranding post-layoff, restoring OPays reputation as an employer of choice.
 Negotiated cost-effective medical insurance to improve employee benefits and proceeded with AXA.
 Played a pivotal role in the creation of OPays digital banking platform.

 Led technical recruitment efforts, successfully hiring a large number oftechnical positions.
 Implemented an automated Excel system for the payroll management process for 50 employees.
 Enhanced the recruitment process by 20% by introducing a technical test that candidates could complete,
enabling a more comprehensive assessment oftheir skills before proceeding interview.
 Maintained HR processes in full alignment with legal regulations and corporate governance.
 Developed and implemented an employee handbook, providing clear guidelines.
 Negotiated competitive quotations for medical insurance, providing cost-effective rates.

 Relocated the recruitment process from Belgium to Egypt, improving efficiency and cost-effectiveness.
 Managed personnel records, ensuring compliance and smooth HR functions with governance.
 Administered the Attendance Tracking System.
 Prepared and validated payroll variables to support Finance in efficient payroll execution.
 Improved the workplace environment through targeted team engagement initiatives.
 Conducted Finance for Non-Finance training programs to enhance financial literacy.
 Ensured all employees received the right training through systematic monitoring of TNA-based learning
plans on the internal platform.
 Used Oracle - people soft as HRIS system.

 Managed insurance policies, claims processing, and broker relations.
 Ensured competitive pricing and policy alignment with market standards.
 Recruited and onboarded employees for the Sales and Marketing team.
 Managed the performance cycle for Sales and Marketing employees.

 Acted as the primary liaison for SME clients, fostering strong relationships and tailored HR solutions.
 Managed comprehensive HR functions for clients, including recruitment, onboarding, performance
management, employee relations, and compliance.
 Collaborated with clients to develop and implement strategic HR plans aligned with business needs.
 Conducted HR assessments to identify areas for improvement and implemented action plans.
 Led the talent sourcing and candidate engagementfor hiring needs.
 Managed employee relations, records, performance tracking, and attendance monitoring.
 Fostered a positive company culture and work environment.

Approaching candidates for potential job opportunities.
Managing employee information and attendance records.