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Eslam Mahdy, officer-Religious reservations

Eslam Mahdy

officer-Religious reservations·Almosafer

Saudi Arabia

Bachelor's degree, Egyptology

Work experience

Total years of experience: 11 years, 11 months

officer-Religious reservations

March 2022 - Present

Almosafer

Mecca, Saudi Arabia

March 2022 - Present

- Handle accommodation requests at Makkah &Madinah .
-Arrangement for Hajj and Umrah packages .
- processing payments and sending confirmation details to customers and travel agencies.
-Selling and promoting reservation service
-follow up customers complaints and handle it
- working on aftersales requests
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hotels operations executive

May 2016 - December 2021

Seera Group &almosafer

Cairo, Egypt

May 2016 - December 2021

- handle all online bookings which are Third Party and Direct Contract. Handling Suppliers
-communication and notifications from Hotels around the world via Help-desk "Sales Force ''
- Be able to sort out the critical incidents of the bookings facing on our platform within SLA .
-I had submitted on high Tasks with challenges .
- Dealing flexible and quickly with systems.
- Able to work on own initiative or as part of a team & can deal with administrative or external duties competently.
- Handling Calls & E-mails as out Sourcing for our bookings .
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Front Desk Agent

September 2014 - April 2016

Grand Plaza hotel& Resort

Hurghada, Egypt

September 2014 - April 2016

Greeting and thanking guests in a sincere, friendly manner according to their language . Checking guests in on arrival and out on departure.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities.
Operating switchboard and assisting with inquiries.
Assisting the reservations manager with taking reservations.
Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies.
Performing duties on a daily checklist.
following up payment with guests and travel agencies.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

March 2011 - May 2011

Fayoum University

Egypt

March 2011 - May 2011

Company industry:
Primary, Prep, & Secondary School

Education

Fayoum University

June 2013

June 2013

Bachelor's degree, Egyptology

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

Graduated from faculty of archaeology

Skills

Adaptability and ability to Work under Pressure

Intermediate

Speed and efficiency in using of computer

Expert

Interpersonal Skills

Expert

leadership

Expert

Online Travel

Expert

Team work

Expert

customer service

Expert

leisure travel

Intermediate

operation

Expert

travel

Expert

problem solving

Expert

microsoft powerpoint

Expert

tourism

Expert

opera

Beginner

Driving cars & Have Saudi driving license

Expert

Languages

English

Expert

Russian

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Russian language
Feb 2014
Electronic Accounting
Nov 2013
ICDL
May 2011
Training
English language
Berlitz Language Center
Nov 2017
Six Sigma Yellow belt professional
vmedu website
May 2020
Reservation and ticketing Sabre Diploma Basic & Advanced
screen center
May 2018
Reservation and ticketing Amadeus Diploma Basic & Advanced
screen center
Jan 2020

Hobbies and interests

Traveling