Deputy Branch Manager
Commercial International Bank. Egypt CIB
Total years of experience :11 years, 2 Months
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Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service
Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.
Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).
1. Process all counter transactions including Remittances, drafts, collection cheques, Cash in & out accurately and swiftly and in accordance with the laid down procedures. 2. Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance. 3. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. 4. Introduce and promote alternate channels to customers to reduce traffic in branches. 5. Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. 6. Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. Reporting 7. Handle customer requests efficiently and raise any problems to the Head Teller to help increase the customer satisfaction. 8. Be vigilant and alert on any possible frauds and risks and provide customer feedback to direct supervision.
Financial Manager
تم تدريبي في شركة leoni في قسم supply chain--- وتم تدريبي في شركة النيل لتسويق البترول في قسم الماليه --- وتم تدريبي في بنك باركليز في خدمة العملاء--- وتم تدريبي في شركة وثيقة لتداول الاوراق الماليه في قسم التحليل الفني
faculty of english commerce
