Partnership manager
Regus
Total years of experience :16 years, 1 Months
Delivering new partner locations every year, increasing revenue for IWG by £5m+ per year.
Generating awareness and visibility of the IWG partnership proposition in the market by developing B2B connections.
Identifying contacting and pitching prospective partners through a range of BD activities including networking, local canvassing and cold-calling.
Sourcing partners capable of delivering rapid growth of our network through conversion of existing buildings or by quickly securing new buildings.
Selling the range of partnership solutions to all prospects, converting interest into commercial negotiations and securing board approval for new partnership deals.
Converting commercial discussions into signed contracts with the support of the IWG legal team.
Spending a significant amount of time in the field, generating leads, meeting customers and closing deals
Responsibilities:
-Creates regional sales plan and process.
-Designed and implemented a strategic Business plan that expands company’s customer base and ensure its strong presence.
-Reported regional sales results.
Forecasted quarterly and annual revenues.
-Recruiting, objectives setting, coaching and -performance monitoring of sales representatives.
-Achieves growth and hit sales targets by -successfully managing the sales team.
-Prepares and reviewer the annual budget for the area of responsibility
-Analyzing regional market trends and discovers new opportunities for growth.
-Addressing potential problems and suggest prompt solutions.
-Participating in decisions for expansion or acquisition.
-Identifier emerging markets and market shifts while being fully aware of new services and competition status
Responsibilities:
-Managing & visiting a list of large accounts on a regular basis.
-Develop sales within the list/market segment,
Promoting new solutions & new products to the related customers
-Develop a trustworthy relationship with customers
-Being always ready with all brochures, offers, advisors, business solutions.
Prospect the whole potential of the list/business segment assigned
Study the area for which they have -responsibility and arrange a program of visits by contacting people & making appointments.
Achieve the sales objectives set by the direct manager.
-Coordinate with the technology department in the definition of specific proposals. Give -feedback on field expectations and share with the Corporate Sales Team.
-Ensure profitability on commercial offers presented.
-Quote & negotiate prices, credit terms and prepare contracts.
-Ongoing reporting as per requirements assigned and carries out formal presentations of products using sales tools provided.
-Assess customer needs, explain & demonstrate products to them which may involve providing technical description as well as describing purposes for which they may be used.
-Communicate & advise his customers with all new offers, tariffs, business solution, and tariff advisors & proceed with the required migrations on a timely manner.
-Widely penetrate own accounts and get acquainted with all decision makers and influencers.
-Identify the shared and exclusive accounts and immediately attack competitors in his existing shared accounts.
-Facilitate communication between customers and customer service by communicating all tools of communication that Mobinil does have to strengthen business relationship between company and the customer.
-Proactively, seek and probe for potential growth, potential threats, business opportunities, and set visits objectives and articulate a business plan for each account to ensure long term business relationship and high customer's satisfaction
Responsibilities:
-Lead team members in achieving sales targets.
-Handle difficult customers’ problems.
-Ensure providing high level of service.
-Maintain company image.
-Report to customer center supervisor all practices and suggestions resolution to existing problems.
-Increase customer satisfaction.
-Handle the customer center’s administrative work (time sheets, staff schedules, etc.).
-Responsible for issuing daily sales reports for the customer center.
-Responsible for closing the shift’s daily stock.
-Responsible for solving cash problems -resulting from the daily transactions of team members
Responsibilities:
-Answering customer’s inquiries, responding to complaints and building up customer loyalty to -increase customer satisfaction on shift basis.
-Respond to incoming telephone inquiry’s in less than three rings and accurately answer at least 90% of inquiries.
-Appropriately forward customer inquiries requiring special assistance or escalation
Keep up to date with Mobinil products and services offering.
-Report out of pattern inquires as appropriate to next level of management.
-Accurately record all details of customer inquiry for statistical and analytical Purposes.
Provide an appropriate respect and understand the tools, & materials utilized within other departments
-Fully understand both individual & company objectives to achieve them effectively & efficiently.
-Positively contribute in up selling of products & Value Added Services to maximize company revenue