Operations Assistant
Bank Of Khartoum
مجموع سنوات الخبرة :12 years, 0 أشهر
1. Process retail, corporate and internal requests.
2. Reconcile suspense accounts
3. Checkbooks monitoring and managements.
4. Develop scripts using TagUI & Automation Anywhere to automate repetitive processes.
Collaborate with app developers to develop effective
strategies and test plans
Execute manual test cases and analyse results
Create logs to document testing phases and errors
Report bugs and errors to development teams
Conduct post-release/ post-implementation testing
Work with cross-functional teams to ensure quality
throughout the software development cycle
Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
Apply appropriate actions to effectively control a telephone call.
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks.
Understand the impact of attitude in handling calls professionally.
Effectively deal with job stress, angry callers, and upset customers.
The purpose of Master of Computer Science (Applied Computing) programme is to provide advanced training and knowledge in the field of Computer Science.