esmaeel bukhamseen

• Financial Operations: Managed the end-to-end collection, reconciliation, and
reporting of payments for the Cultural Development Fund (CDF).
• Relationship Management: Acted as a primary point of contact for high-value
proposals and negotiations with Qiddiya, MOT, and MOD.
• Project Lifecycle: Successfully led six recruitment cycles and coordinated
high-profile external exhibitions, including Dhahran Expo and Wadayef.
• Strategic Growth: Developed long-term partnerships that improved program
engagement and national tourism goal alignment.

• Operational Excellence: Maintained international quality standards in a fast
paced, 5-star luxury environment.
• Client Retention: Partnered with guest relations teams to identify and prioritize
VIP and repeat guests, ensuring a personalized high-touch experience.
• Quality Control: Supervised station workflow to ensure precision and
consistency under strict timelines.

• Corporate Account Management: Directed logistics and financial operations
for Tier-1 clients, including Maaden and NESMA.
• Contract Negotiation: Facilitated partnership contracts and commercial
alignments to meet aggressive business development targets.

• Service Leadership: Directed front-of-house operations to ensure seamless
experiences for a global visitor base.
• Data-Driven Improvement: Analyzed client feedback metrics to implement
service protocols that directly increased loyalty and hotel ratings.