Recovery Supervisor
RAK Bank
مجموع سنوات الخبرة :23 years, 1 أشهر
-Responsible to reschedule liabilities and personalise financial procedures for various clients to manage their accounts and loans based on the time frame allotted and portfolio followed by rescheduling for other departments such as credit, crops, cops, card settlement to ensure that client would get exact fund
-Manage day-to-day department functions, overseeing supervisors/managers responsible for monitoring delinquent loan and loss mitigation activity.
-To provide analytical support to the allocated territory manager on the strategic direction and tracking progress against the collection plan.
-Develop and implement all campaigns and strategies to reduce delinquencies and achieve normalization goals.
-Mapping the required buckets which have been broken and filing feedback to follow up to be set for resolution for remaining team members.
-Counselling staff to improve performance in accordance with company policy.
-Helping the staff with tracing of customers and accounts as well as coordinating with Dubai Police and CID.
-Capability to push for aggressive settlements within the framework of the bank’s policy for the permanent blocked accounts as a result creating good relationship with customer with professional attitude towards their profile and maintaining the reputation of the bank. -Ensuring updates on all the following procedures including daily MIS report.
-Monitoring and suggesting the daily required action to be taken with the highly values
clients.
-Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
-Interact with customers to obtain additional credit information to support credit line.
-Reconcile transactions and balances to maintain accurate accounts.
-Submit requests to senior management and supporting documentation for accounts requiring credit lines.
-Research and make decisions on finance charges.
-Maintain bad debt and bad debt recovery records.
-Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures.
-Identify problem accounts and provide regular updates of receivables to clints.
-Negotiate payment programs with delinquent customers.
-Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors.
-Develop processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds; implement liens as necessary to major delinquent account as approved.
-Generates legal documents used in the credit function.
-Development and creates an environment to help motivate the subordinate to optimize the collators performance and professional growth.
-Covering UAE account holders loans in order to achieving and recovering the banks money exceeding our conversion packages by 60-80%, ensuring the required assistance and agencies are adequately able to handle the volumes allocated moreover planning particular strategy on each collection case collectable per executive.
-Producing a daily review report on the performance of field staff in order to maintain the monthly bucket collection tracker and daily report on all collections made.
-Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
-Coordinate with others, including personnel in company branches and credit card companies, to exchange information and update controls.
-Going on to field visits on problematic cases or issues to be resolved also coordinating service dispute case moreover helping out the staff with the required procedure to be demonstrated.
Maintains staff by recruiting, selecting, orienting, and training employees. maintaining a safe, secure, and legal work environment. developing personal growth opportunities.
Accomplishes staff results by communicating job expectations: planning, monitoring, and appraising job results: coaching, counselling, and disciplining employees: developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Achieve and exceed the allocated sales target for new units, trade-ins, accessories and insurance policies.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information. identifying and evaluating trends and options. choosing a course of action. defining objectives. evaluating outcomes.
Constantly improve and update knowledge of product range, features and benefits.
Maintain awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills.
Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
Ability to problem-solves and ultimately delivers sales results within set timeframes.
Maintains quality service by enforcing quality and customer service standards. analyzing and resolving quality and customer service problems. identifying trends. recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops. reviewing professional publications. establishing personal networks. benchmarking state-of-the-art practices. participating in professional societies
Contributes to team effort by accomplishing related results as needed
Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales.
Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash and minimum bad debts.
Complete used car appraisals and quotes within set timeframe to increase efficiency and sales.
Follow-up with current and new customers via telephone enquiries and showroom walk-ins.
Ability to problem-solves and ultimately delivers sales results within set timeframes.
Bachelor of Businesses and Information System at Ittihad University 2010