Data Governance Officer
Saudi Electricity Company
Total des années d'expérience :22 years, 9 Mois
● Establishing, publish, and maintain data governance, and NDMO policies, procedures, and standards.
● Plan awareness, and communication sessions related to data governance by raising employee awareness of the importance of data and its governance.
● Ensure compliance with National Data Management Office (NDMO) regulations, controls and policies.
● Build the stewardship program across SEC
● Reporting to the Data Management Committee Data Governance performance.
● Manage, and track ministries request related to data sharing, and open data.
● Monitor the performance of NDMO domain, by taking the necessary measurement to manage SEC data
● Follow up on indicators of departments affiliated with the Data Governance Department and issue their reports
● Building & Monitor Change Management & Customer Success Department. Defining roles and responsibilities, and place a plan for implementation to ensure customer satisfaction and retention.
● Build & Monitor the implementation of digital capabilities development strategies and activities.
● Raise awareness of digital initiatives and build support for them across SEC. This includes creating communication plans, delivering presentations, and conducting awareness sessions.
● Manage a team of professionals responsible for developing and improving the IT Teams digital capabilities. This includes setting objectives, providing coaching and development opportunities, and ensuring that the team is aligned with the SEC’s goals.
● Work with management to identify the skills needed to build and maintain digital transformation projects
● Build and maintain relationships with external vendors and partners to support the development and delivery of training programs.
● Coordinate with HR, to evaluate and implement a training platform for SEC
● Member of the Digital Transformation team project.
● Responsible to build, and manage the roadmap of digitization some SEC departments
● Involved in planning and directing work in the department and liaise with the organizational heads in preparing the general strategy, the operational budget, the executive work plans.
● Focus on implementing the plan to improve and develop the organization, preparation of strategies. and overall objectives of the activity.
● Prepare annual work plans and programs for accomplishing objectives of the activity and define basic performance standards.
● Set up the operating budget of the department. Develop a business continuity plan for the department; assess the potential impact on the department, and plan the risk mitigation.
● Manage day to day administrative aspects of the department based on the organizational policies and procedures.
● Coordinate with HR to identify the position needed, qualification, skill matrix including setting up interviews and restructuring of the department based on requirements.
● Assess and present various status reports to the senior management and other stakeholders to enable effective decision making
Key Responsibilities:
▪ Earned a reputation as a change leader for driving the era of transformation and facilitating automation and the enhancement of change, release, and defect management.
▪ Providing direction and vision to accomplish task of maximizing organizational performance, improving quality, and service through development of KPIs and SLAs.
Enforce effective control over the quality improvement as well as quality control operations, ensured appropriate quality gates are in place and adhered to.
Accomplishments
▪ Developed and implemented a quality management system/ framework and evaluated the efficacy of standards through inspections.
▪ Successfully passed external and internal audits. Fostered a 'compliance culture' resulting in zero audit findings from regulators on technology.
▪ Singlehandedly automated and published IT MIS, as well as SLA reports.
▪ Played a key role in creating, designing and developing 70% of bank service catalog.
▪ Administered end-to-end implementation of ITIL/ISO9000:2000 throughout IT.
Working in Bank Aljazira head office in Jeddah as Process Re-engineering Specialist. Reporting to Head of IT Operation
Main Responsibilities:
• Develop processes and document its policies and procedures
• Develop ITSM Processes, and implement them with process owners
• Ensure team members use Standard tools and guidelines
• Manage the development and implementation of Assyst ticketing system
• Plan ITSM implementation through Assyst system
•Define & Build IT Service Manager Roles & Responsibilities
Working in SADAD Payment System (SADAD) project that was established by the Saudi Arabian Monetary Agency (SAMA) to be the national Electronic Bill Presentment and Payment (EBPP) service provider for the Kingdom of Saudi Arabia (KSA). The core mandate for SADAD is to facilitate and streamline bill payment transactions of end consumers through all channels of the Kingdom’s Banks. SADAD was launched on October 3rd, 2004. The system operation is currently run by Hewlett Packard Company
Main Responsibilities:
• Manage 9 girls delivering service and support to customer
• Make sure tickets are opened and meet the SLA
• Escalate non-compliance and major issues to client
• Generate Reports for clients and Managers
Working in SADAD Payment System (SADAD) project that was established by the Saudi Arabian Monetary Agency (SAMA) to be the national Electronic Bill Presentment and Payment (EBPP) service provider for the Kingdom of Saudi Arabia (KSA). The core mandate for SADAD is to facilitate and streamline bill payment transactions of end consumers through all channels of the Kingdom’s Banks. SADAD was launched on October 3rd, 2004. The system operation is currently run by Hewlett Packard Company
Reporting to Service Delivery, and Application Operation Manager. I manage problem analyst, who belong to different IT department.
Main Responsibilities:
• Monitor Application and business processes
• Consult and support Application support team
• Part of 24/7 on call shift support.
• Problem manager process owner, analyse incident, open problem ticket and escalate to problem analyst.
• Followed and track problem fixes, and then verify the fix.
Main Achievement:
• Implement Problem Manager Processes, document it policies and procedures, and maintain the process.
• Integrate the process with other processes
• Become Acting Manager for Application Support team, and manage 4 member of the team
Working in SADAD Payment System (SADAD) project that was established by the Saudi Arabian Monetary Agency (SAMA) to be the national Electronic Bill Presentment and Payment (EBPP) service provider for the Kingdom of Saudi Arabia (KSA). The core mandate for SADAD is to facilitate and streamline bill payment transactions of end consumers through all channels of the Kingdom’s Banks. SADAD was launched on October 3rd, 2004. The system operation was running by Atos Origin Middle East.
Reporting to Application Operation Manager.
Main Responsibilities:
• Application Support for the following application: CheckFree, webMethods, & WebSphere.
• Incident Manager Process owner, receive ticket, fix issues and manager them with Application team
• Deployment support, managing the deployment on all environment and production. And automate the process
• Network and AIX support for period of time
Main Achievement:
• Implement Incident Management Process, document process and procedure.
• First Deployment support process owner, and first to implement automate procedure
King Khalid University Hospital KKUH, is an academic hospital associated with King Saud University.
Reporting to ICT Manager Department
Main Responsibility:
• Help desk support, receiving calls and report using ticketing system
• Technical and network support for hospital employees
• Programmer using visual basic +, and Hospital language
• Redesigning hospital website