back office team leader
Arkan
Total years of experience :12 years, 5 Months
Handling Fibre internet services, observing and checking contracts to confirm quality assurance.
Provide after-sales services and follow up any other issue related to customer’s subscriptions.
preparing reports related to sales performance and customers satisfaction and actions and classify
them into categories according to the problems we face.
Solving customers issues managing their accounts adding removing and upgrade services
Submit reports related to team and classify them into categories.
Follow-up sales team matters related to working days, days of absence preparing commissions
and preparing reports related to.
Follow-up daily work matters for customers inquires and selling products
Follow-up daily work matters for employees, emails and filling.
Handling customer issues and inquires related to their subscriptions
Handling Fibre internet services, observing and checking contracts to confirm quality assurance.
Provide after-sales services and follow up any other issue related to customer’s subscriptions.
preparing reports related to sales performance and customers satisfaction and actions and classify
them into categories according to the problems we face.
Solving customers issues managing their accounts adding removing and upgrade services
Submit reports related to team and classify them into categories.
Follow-up sales team matters related to working days, days of absence preparing commissions
and preparing reports related to.
Follow-up daily work matters for customers inquires and selling products
Follow-up daily work matters for employees, emails and filling.
Handling customer issues and inquires related to their subscriptions
Handling daily emails phones and fax
Handling Official books issued and received and correspondence, and typing formal correspondence.
Data entry.
Filing documents.
Sort and categorise excel data and classify data and prepare database in clear and practical way,
and link excel pages and sheets.
Follow up the customers to record the sales orders and satisfaction of the product and record the sales
requests received by the company and supply them to the sales department
Handling Aramex shipment through preparing proforma and commercial invoices, prepare all papers
required for shipment and follow up with account manager to assure loading, packing and deliver for
the shipment.
Social Media officer (moderator on face book page, answering messages and comments).
Zain Jordan
Attracts potential customers by answering products and services questions; suggesting information’s
about other products and services by phone outbound and inbound calls; email and sms.
Resolve services problems by clarifying the customers complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment,; following up to insure resolution.
Cross selling for the products and services through campaigns.
Key account officer, Managing VIP accounts through adding and removing services and updating
accounts.
Attracts potential customers by answering products and services questions; suggesting information’s
about other products and services by sms.
A part time job during my years of study at university
Training Courses:
2011 till 2014 in Zain Jordan
Training in Positive thinking, Business Etiquette.
Anger Management (Dealing with angry customers).
Safety Training (Cases of fainting and suffocation and how to deal with fires).
Time Management Training.
Emotional Intelligence training.
DISC Training.
Tawjihi, Literary Stream, Degree 88%.
