Esraa Farouk, Accounts Receivable Specialist

Esraa Farouk

Accounts Receivable Specialist

SH Chemicals For Manufacturing

Location
Egypt - Cairo
Education
Bachelor's degree, commerce-general accounting
Experience
17 years, 8 Months

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Work Experience

Total years of experience :17 years, 8 Months

Accounts Receivable Specialist at SH Chemicals For Manufacturing
  • Egypt - Cairo
  • My current job since August 2014

• Maintain up-to-date billing system.
• Generate and send out invoices.
• Follow up on, collect and allocate payments.
• Carry out billing, collection and reporting activities according to specific deadlines.
• Perform account reconciliations.
• Monitor customer account details for non-payments, delayed payments and other irregularities.
• Research and resolve payment discrepancies.
• Maintain accounts receivable customer files and records.
• Follow established procedures for processing receipts, cash etc.
• Prepare bank deposits.
• Investigate and resolve customer queries.
• Process adjustments.
• Communicate with customers via phone, email, mail or personally.
• Assist with month-end closing.
• Collect data and prepare monthly metrics.

CC Representative at vodafone
  • Egypt - Cairo
  • December 2012 to August 2014

.Support and provide superior service via phones, e-mails and faxes as a receiver and caller
.Use questioning and listening skills that support effective telephone communication.
.Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
.Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
.Use the most appropriate way to communicate with different behavior types on the telephone.
.Apply the elements of building positive rapport with different types of customers over the phone.
.Apply the proper telephone etiquette to satisfy various customer situations.
.Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
.Meets commitments to customers
.Other duties as assigned.
.Display Time flexibility towards shifts as per work floor requirements

asst. manager at MAJESTY REATAURANT CHAIN
  • Egypt - Cairo
  • February 2012 to November 2012

• Taking responsibility for the business performance of the restaurant.
• Analyzing and planning restaurant sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Responding to customer complaints.
• Recruiting, training and motivating staff.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.

محاسب ومراجع at nile country clup
  • Egypt - Cairo
  • January 2011 to January 2012

1- مراجعة ومتابعة الايراد اليومى والشهرى والتأكد من دخوله الى خزينة المؤسسه.
2- كتابة اذونات صرف النقديه لمصاريف المؤسسه.
3- عمل حركة الخزينه وتقديمها يوما بيوم الى رئيس المؤسسه.
4- عمل تحليلى المصاريف الشهرى وتقديم تقرير مفصل لها وتقديمه الى المدير المالى.
5- تخليص جميع النسب والحوافز للعاملين بالقريه حسب اللوائح المعمول بها داخلها.
6- عمل تحليلى ايرادات الشهرى وتقديم تقرير كامل عنها للمدير المالى.
7- القيام بالجرد اليومى لبار المشروبات بالمؤسسه وعمل تقييم يومى بالعجز والزياده وتقديمها الى المدير المالى ومدير الاغذيه والمشروبات.
8- القيام بتحديد جميع مديونيات المؤسسه وحساب الموردين.
9- القيام بمراجعة جميع ووسائل الايراد والدخل الموجوده بالمؤسسه والتأكد من عدم وجود اية مخالفات او خروج عن القواعد واللوائح.
10- مراجعة جميع المصروفات والتأكد من صرفها فى اماكنها الصحيحه.
11- مراجعة المشتريات.
12- مراجعة المخزن وعمل حركة للمخزن وعمل جرد شهرى وتقديم تقرير مفصل للمدير المالى بالعجز او الزياده.

Assistant Branch Manager at al khaja group
  • United Arab Emirates - Sharjah
  • January 2010 to December 2010

• Taking responsibility for the business performance of the restaurant.
• Analyzing and planning restaurant sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Responding to customer complaints.
• Recruiting, training and motivating staff.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.

Cashier cum customer service at Alkhaja hospitality group
  • United Arab Emirates - Dubai
  • November 2008 to January 2010

• Accepting cash and cheque payment from the customer.
• Preparing and counting the petty cash before opening the shift.
• Make sure POS system (aloha) is ready to use.
• Remain focused on every customer satisfaction, and give thanks every customer.
• Responsible for any detail of transaction.
• Prepare the petty cash for the next day.
• Counting and make revenue report to the manager in every closing time.
• Prepare all cash from cashier and deposit to our depository banks.
• Handle the daily financial activities and give report on it.
• Check the stocks inventory and make orders if necessary.
• Receive the vouchers from the suppliers and add it in the finance registry book.
• Making the daily inventory for the counter stock & send it to the office

Cashier cum customer service at International restaurant chain
  • Egypt - Cairo
  • January 2007 to November 2008

• Accepting all kinds of payment ways from the customer.
• Preparing and counting the petty cash before opening or changing shift.
• Make sure POS system (restaurant manager) is ready to use.
• Responsible for any detail of transaction.
• Prepare the petty cash for the next shift.
• Determine customer needs and suggest appropriate product.
• Counting the sales money & send it to the office together the shifts report.
• Counting and make revenue report to the manager in every closing time.
• Prepare the two shifts for the next day in the cashier system.

امين مخزن at International restaurant chain
  • Egypt - Cairo
  • September 2006 to January 2007

• Preparing the daily orders for the outlet.
• Preparing the daily and monthly inventory reports and sends it to the head office.
• Dealing directly with the suppliers.
• Arranging the orders in the store room

Education

Bachelor's degree, commerce-general accounting
  • at zag zig university
  • June 2006

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Specialties & Skills

Accounting
General Ledger
Banking
taxation
كاشير
خدمة العملاء
MS Office
الاداره
Multi-Tasking

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Languages

Arabic
Expert
English
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Hobbies

  • Reading
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