esraa mohammad

• Review and verify financial documents, invoices, and tax filings for accuracy and full regulatory compliance
• Organize and maintain client financial records using structured Excel spreadsheet systems
• Enter, update, and manage large volumes of financial and administrative data across databases
• Identify discrepancies in financial data and prepare clear summary reports for senior review
• Achieved consistent data accuracy rates above 98% across all data management tasks
• Process administrative documents, forms, and records with strict confidentiality and atention to detail
• Manage deadline-driven workflows independently with high reliability and structured follow-through

• Handle data entry for tax files and financial records on a daily basis — accuracy is non
negotiable in this role
• Review documents for missing or inconsistent information and flag discrepancies before they
become bigger issues
• Keep filing systems organized so auditors can find what they need quickly
• Work alongside senior auditors during reporting periods — learned a lot about how structured
government processes work

• Handled inbound and outbound customer calls, resolving inquiries professionally and efficiently
• Maintained accurate CRM records of customer interactions, resolutions, and follow-up actions
• Collaborated with team members to consistently meet daily and weekly performance targets
• Communicated effectively in both Arabic and English with diverse customer segments

• Handled customer calls throughout the day — mostly solving problems and answering
questions, sometimes difficult ones
• Kept records of every interaction in the system so nothing fell through the cracks
• Got better at staying calm and professional under pressure, especially during busy shifts

• Ran workshops for young people from different backgrounds — required a lot of coordination
and patience
• Helped manage logistics and documentation for programs organized by an international NGO

• Led community peacebuilding programs engaging youth from diverse cultural and social backgrounds
• Coordinated logistics, communications, and scheduling for multi-day events and workshops
• Developed leadership, conflict resolution, and cross-cultural communication skills

• Worked with children in underserved communities, supporting educational programs on the
ground
• Helped with scheduling, materials, and keeping things running smoothly behind the scenes

• Supported humanitarian program operations including data management and reporting
• Assisted in coordinating resources and communications for program delivery teams