Sr. Customer Service representative
Automated Systems Company
Total years of experience :3 years, 9 Months
Automated Systems Company - Project: Oasis Club (Kuwait Airways)
Duration: - October 2011 to till date
Designation: - Sr. Customer Service representative.
Job Profile: ● Ensuring team work & open communication lines with colleagues
● Following up with KAC reservation department for confirming the reservations
● Handling reservation queues
● Receiving, Checking and solving customer's complaints
● Communicating out/in stations be telexes for the reservations and tickets issues.
● Receiving and checking the internal/pencil memos and following up by telex
● Correcting and updating the miles by the giving audit adjustments
● Random audits on staffs output
● Achieving targets set by Supervisor
● Updating database for undelivered mails
● Monitoring work flow and prioritizing accordingly
● Recipient of various appreciations and awards.
Carlson Marketing Worldwide - Project: Oasis Club (Kuwait Airways)
Duration: - Jan2010 to till date
Designation: - Customer Service representative.
Job Profile: ● Assisting passenger with individual & family Enrolment
● Calculating Earning / Using miles of flight /no flight transactions
● Serving the walk-in customers as well as in the call center
● Handling retro's, redemption and reservation
● Representing Oasis club in the exhibitions
Training Programs
● SPSS (University Project) . Lebanon
● English Courses - British Counsel
● MS Office - Lebanon
● Ensuring team work & open communication lines with colleagues
● Following up with KAC reservation department for confirming the reservations
● Handling reservation queues
● Receiving, Checking and solving customer’s complaints
● Communicating out/in stations be telexes for the reservations and tickets issues.
● Receiving and checking the internal/pencil memos and following up by telex
● Correcting and updating the miles by the giving audit adjustments
● Random audits on staffs output
● Achieving targets set by Supervisor
● Updating database for undelivered mails
● Monitoring work flow and prioritizing accordingly
● Recipient of various appreciations and awards
● Bachelor's degree in Business Administration, Marketing Major - Lebanese international university (Beirut) 2010
● High School Diploma - Kuwait 2006