supervisor
ETISALAT
Total des années d'expérience :26 years, 2 Mois
Responsibilities While Working In OCS (I&eS):· Corporate customer support.· Solving problems and customer cases trough Customer Care web system.· Complete Etisalat Data Centre System Support.· Perform Supervisory tasks as Internet NOC Supervisor.· Complete Internet Network Monitoring through NMS systems.· Troubleshooting of upcoming problems, Coordination with Second level Support team, and Service owners to solve the identified issues and problems.· Performing Network Assessment and providing solution and recommendations. · Resolving problems related to network design, routers configuration and desktop protocols connectivity issues.· Working in a team environment assisting other team members in solving technical and designing issues.· Helping in resolving major problems and open cases with the vendor Cisco.· Taking care about ETISALAT day-to-day network activities, installing and managing the Network.
· Nov 2003: (MOTOROLA Certificate) BSR64000 installation and operation.· Oct 2002: (Cisco Certificate) Interconnecting Cisco Network Devices.· Dec 2002: (Cisco Certificate) Building Cisco Multilayer Switched Networks.· Oct 2003: Successfully completing training in ITIL Essentials workshop.· Pre-installing and deploying Microsoft Windows 2000 professional· Installing and Configuration Microsoft Windows 2000 file, print, and WEB Servers.· ORACLE RDBMS Ver.7 with SQL forms 3, ORACLE Developer 2000 (Reports 2.5) with (Forms 4.5).· My experience in network starts with Installing Netware (3.12-4.X) servers, managing Netware Users and Netware Security.