عصام الدين عبد الحميد

1- Providing all aspects of end user support in the I.T. area and responsible for the free flow of data from the site and to
2- maintain and monitor the system as the IT Support specialist for Egypt
3- Responsible for having a full system and schedule backup of the main operational servers.
4- Responsible for utilization of data entry purposes and when deemed appropriate
5- Responsible for the initiation, follow through and conclusion of all dealing with third party organizations (maintenance,
PTT, ISP, Cabling companies, vendors).
6- Responsible for maintaining and updating the technical library, covering all aspects of technical data
7- Responsible for all aspects of user accounts including passwords, log in/out discipline, addition and removal of new /old accounts .
8- Responsible for assist visiting I.T staff during an installation /
reconfiguration and make himself aware of any impacts to
the business / department that may arise from visit .
9- Responsible for carrying out system security as directed by
Central I.T .
10- Responsible for setting up a log system activity for all machines on a daily basis.
11- Responsible for amending and updating all procedures relating to the local I.T functions .
12- Responsible for investigating, monitoring, and maintaining OS accounting feature on a daily basis.
13- Responsible of monitoring and maintaining the levels of
DB logical logs. Should these levels becomes inconsistent
with the required level the System administrator will immediately inform the Central I.T technical support.

1 . Participates in the development of the strategic goals of the company, the longer the plans and objectives for the management of information technology, according to the company's strategic plans, and ensure compliance with the objectives specified .
2 . Involved in determining the criteria and indicators for measuring the performance of management, performance management continues to ensure the achievement of the objectives set, the longer the statistical reports that reflect the actual performance against the criteria specified .
3 . Review and adopt policies, procedures and controls governing the management style of work, and make sure to apply a permanent basis .
4 . Ensure the preparation of budgets for the departments belong to him, and directs all activities of administration within the framework of the approved budget and watching the verse deviations .
5 . Defines the general framework for the planning and implementation of projects in accordance with the requirements of the work the various departments, and organize workshops to study the proposed projects and the possibility of its application, and supervised the preparation of operational plans and budgets for projects approved and follow the implementation, and review the periodic reports which reflect the achievements against the plan,
6 . Ensure coordination with the concerned departments to determine procedures for operational productivity and financial and administrative decisions necessary for the implementation of programs and applications, and is reviewed to ensure accuracy and to avoid any contradictions or difficulties impeding the implementation and overseeing the design and implementation of programs and applications according to the procedures and specific instructions and provide technical guidance on them.
7 . Following the activation of the new software and applications relevant departments in accordance with the specific operating instructions, and make sure to use the necessary preparation guides, and following the training of personnel to enter data and extract reports, and ensure the efficiency of programs and applications to meet the needs of departments to raise efficiency .
8 . Put policies and controls for the protection and security of information and defining the powers of the users and the circulation of information between the departments of the company and ensure its implementation and monitoring any irregularities, and make sure to save and update all the information in the database, and oversees the development and implementation of a contingency plan to ensure continuity of the flow of information .
9 . Oversees the technical specification for all hardware and software in accordance with the requirements of the work, and manages Alatfiqiat with suppliers and study the offers and adoption, and makes sure to provide technical support services and maintenance for all users with the required efficiency, and review reports and Csiat own failures repeated and recommend corrective actions .
10 . Watching the possibilities of devices and systems, networks, and operating efficiency, and proposes the introduction of techniques and modern art to achieve results in the light of the actual needs and planned for the company, and follow the latest developments in this area and contacting external consultants to discuss new and existing projects, and works on the study and implementation of instructions and plans of senior management .

Maintain and Support All Alexandria Engineers for the IT issue also Alexandria Office Network.

I'm working as ITIL Part Time instructor in NewHorizon Alexandria

Job Description:-

1- Providing all aspects of end user support in the I.T. area and responsible for the free flow of data from the site and to
2- maintain and monitor the system as the IT Support specialist for
Alexandria & Port Said And Khartoum
3- Responsible for having a full system and schedule backup of the
main operational servers.
4- Responsible for utilization of data entry purposes and when deemed
appropriate
5- Responsible for the initiation, follow through and conclusion of all
dealing with third party organizations (maintenance,
PTT, ISP, Cabling companies, vendors).
6- Responsible for maintaining and updating the technical library,
covering all aspects of technical data
7- Responsible for all aspects of user accounts including passwords,
log in/out discipline, addition and removal of new /old accounts .
8- Responsible for assist visiting I.T staff during an installation /
reconfiguration and make himself aware of any impacts to
the business / department that may arise from visit .
9- Responsible for carrying out system security as directed by
Central I.T .
10- Responsible for setting up a log system activity for all machines on
a daily basis.
11- Responsible for amending and updating all procedures relating to
the local I.T functions .
12- Responsible for investigating, monitoring, and maintaining the NT
& UNIX system accounting feature on a daily basis.
13- Responsible of monitoring and maintaining the levels of
INFORMIX logical logs. Should these levels becomes inconsistent
with the required level the System administrator will immediately
inform the Central I.T technical support.
14- I’m a EGYPT & SUDAN EasyShip Application Manger and from my opportunity Egypt is The First country on the Region conform and use this application.

Working as a technical support for the Computer & Printer and Phone Central. During this period you have the following: -
1 - Participating in the installation and operation of the switchboard's main military airport Ganaklis
2 - took over all maintenance of computers and printing machines and switchboard for the company ABB Souca
3 - Participate in the installation and operation and maintenance of the device UPS the WHO in Alexandria
4 - took over all maintenance of computers and printing and central areas of WHO in Alexandria

Programer and data entry

Computer Management